Hotel Front Desk Receptionist - Bluebird Hunter Lodge : Job Details

Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities •Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests •Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information •Communicate with housekeeping to make sure guest rooms are ready •General bookkeeping: ensure all hotel guest account information is accurate and up-to-date •Handle customer complaints as necessary Qualifications •Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills •At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred •Exhibits working knowledge of Microsoft Office and reservation management systems •Must have graduated high school, received a GED or equivalent •Comfortable taking telephone calls and mitigating stressful situations