Hotel Housekeeping Lead - Silver Reef Casino Resort : Job Details

Description Summary: Responsible for ensuring the cleanliness of the Hotel by supervising and training the Hotel housekeeping staffs. Ensure correct procedures of using chemicals and equipment; implementing and ensuring all housekeeping operations on assigned shift are in accordance with Silver Reef Hotel, Casino, Spa's policies and procedures; directly and indirectly supervises all Hotel Room Attendants. Qualifications:

• High school diploma or GED required or two to three years of related experience and/or training, or equivalent combination.
• Previous experience working in housekeeping is required and previous supervisor experience is an asset.
• Good organizational and interpersonal skills required.
• Coordinate inspection or inspect assigned areas to ensure standards are met
• Must possess proven leadership ability necessary to provide general guidance to subordinates.
• Some computer knowledge, e.g. Microsoft Excel and Word or related software.
• Excellent oral and written skills preferred.
• Must be 21 or older.
• Capable of working unsupervised.
• Ability to read safety rules, operating and maintenance instruction, and procedure manuals.
• Ability to write routine reports and correspondence, speak effectively before groups of customers, management and/or team members.
• Ability to work with mathematical, concepts such as follow directions for dilutions of chemicals.
• Must possess proven customer service techniques to ensure total guest satisfaction.
• Must have an eye for detail and able to work flexible shifts.

Licensing Requirements:

• Class II Gaming License

Essential Job Functions:

• Ensures all Silver Reef Casino policies and procedures are adhered to in the housekeeping department on assigned shift.
• Maintain tools and equipment in working order; ensures that all cleaning materials, chemicals, and equipment are used in accordance with manufacturer's instructions.
• Maintains strict adherence that all OSHA Safety rules and regulations are followed.
• Responsible for preparing the task assignment for Housekeepers on assigned shift.
• Supervision and coordination of housekeeping staff activities throughout the hotel ensuring approved standards of cleanliness is displayed.
• Responsible for the training housekeeping team members to get the job done right.
• Reports of repairs and replacements necessary in assigned areas and is accountable for cleanliness and overall condition of the public area, restrooms and offices.
• Interacts with guests, Front Desk and other casino departments in a professional and courteous manner.
• Perform room attendant's duty when needed, capable to work at turndown shift, laundry, or as house person.
• Perform other tasks assigned.

Physical/Mental Requirements:

• Constantly required to use hands to finger, handling or feeling objects, tools or controls; reaching with hands and arms; talking or hearing; lift and/or move up to 50 pounds; specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Frequently required to stand; walk climb or balance; stoop, kneel, crouch, or crawl; lift and/or move up to 50 pounds.
• Occasionally lift and/or move more than 50 pounds.

Working conditions:

• Works in Laundry might involve near moving mechanical parts and is exposed to risk of electrical shock.
• Works mainly inside the casino.
• Works in a moderate noise level environment, increasing to loud when in the Laundry.

Requirements Qualifications:

• High school diploma or GED required or two to three years of related experience and/or training, or equivalent combination.
• Previous experience working in housekeeping is required and previous supervisor experience is an asset.
• Good organizational and interpersonal skills required.
• Coordinate inspection or inspect assigned areas to ensure standards are met
• Must possess proven leadership ability necessary to provide general guidance to subordinates.
• Some computer knowledge, e.g. Microsoft Excel and Word or related software.
• Excellent oral and written skills preferred.
• Must be 21 or older.
• Capable of working unsupervised.
• Ability to read safety rules, operating and maintenance instruction, and procedure manuals.
• Ability to write routine reports and correspondence, speak effectively before groups of customers, management and/or team members.
• Ability to work with mathematical, concepts such as follow directions for dilutions of chemicals.
• Must possess proven customer service techniques to ensure total guest satisfaction.
• Must have an eye for detail and able to work flexible shifts.