Hotel Manager Rancho Mirage, CA - Tbwa Chiat/Day : Job Details

The Hotel Manager is responsible for managing the guest experience, heart of house operations, and Food and Beverage for the retreat - as well as supporting the General Manager in driving sales and optimizing labor. The HotelManager possesses strong financial acumen, knows how to develop standards, and drives consistency and quality. This role will directly supervise the Director of Rooms, Director of Security, Food and Beverage Leadership, as well as Golf and Tennis. The Hotel Manager is responsible for ensuring the highest quality guest experience and environment that are in alignment with our Sensei mission, philosophy, and standards.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Serves as a spokesperson for the brand, upholding its reputation and leading by example.
• Responsible for creating and maintaining a supportive working culture for all team members.
• Direct oversight of the hiring, training, coaching, development, and discipline in partnership with the Director of People Operations.
• Develops leadership within the organization.
• Maintain the quality and consistency of the guest experience.
• Responsible for property financial performance including but not limited to:
  • Annual budgeting and operating plans
  • Covers / Revenue Goals
  • Achieving budgeted expense targets
  • Implementing loss prevention controls
  • Liaise with all hotel departments to ensure efficient operations.
  • Actively drives F&B PR and Marketing strategies/actions.
  • Seeks new opportunities and devises strategies for the improvement of the F&B and Rooms platform.
  • Creates and maintains procedural protocol for the Operations teams.
  • Maintains compliance with departmental policies, procedures, and standards across Operations.
  • Oversees operations in compliance with legal and regulatory agency requirements.
  • Acts as a liaison and ensures quality relationships between departments, staff, vendors and contractors, community, client base, key stakeholders, and ownership.
  • Regularly evaluates the performance of the F&B and Rooms operations as a whole.
  • Actively manages operations during key business periods.
  • Understands local and national business trends and takes actions to ensure programming relevance.
  • Works closely with the Director of People Operations to ensure all company standards are met and that the company culture and programs are supported and encouraged.
  • Assists the General Manager in maximizing the financial performance of the property by providing the highest possible quality of guest service and product, by fostering a supportive work environment for all team members and assists in implementing an ambitious sales and marketing plan.
  • In the absence of the General Manager, the Hotel Manager is responsible for the overall operation of the Hotel.
  • Communicates openly and frequently with the General Manager.
  • Conducts regular team meetings and follows up on concerns.
  • Ensures confidentiality with respect to guest data according to HIPAA Regulations and Sensei confidentiality guidelines.
  • Displays a high level of maturity, discretion, tact, judgment, and the ability to deal with confidential matters, while demonstrating honesty, integrity and leading by example.
  • Resolves staff issues with coaching, counseling, or disciplinary actions when necessary.
  • Leadership: Maintain a positive, upbeat role, promote and exemplify Company values and represent departmental objectives and interests to internal and external customers.
  • Customer Service: Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
  • Teamwork: Develop and promote teamwork and cooperation among co-workers.
  • Safety: Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
  • Due to the intimate nature of the resort with a limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces.
  • Other duties as assigned.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:
    • Bachelor's Degree or higher in Hospitality, Event Planning, Operations with an interest in health and wellness or comparable experience preferred.
    • Possess computer skills, literate in software packages such as Word/Excel/PowerPoint, Book4Time or booking systems, GMS, Asana and Outlook.Required Technical / Other Skills and Abilities:
      • Ability to verbally communicate effectively with guests and co-workers.
      • Willingness to learn everything encompassing the Hotel operation in the following departments: rooms, housekeeping, engineering, security, Food & Beverage.
      • Strong written, verbal, and non-verbal communication skills.
      • Strong understanding of guest experience.
      • High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
      • Ability to proactively sell products and services.
      • Good organizational skills and the ability to pay close attention to detail with minimal supervision.
      • Must be able to work flexible hours and work weekends, and holidays.
      • Ability to perform and lead in a team-based environment.
      • Strong problem-solving skills.
      • Ability to withstand high temperatures, moisture and noise levels in work areas.
      • Ability to endure abundant physical movements in various work areas.Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.Based on Dr. Agus' philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana'i, Hawaii in partnership with Four Seasons lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.
        • Loves a good challenge
        • Resourceful and adaptable
        • A strong sense of curiosity
        • Embraces feedback and constantly seeks to improve
        • Collaborative and knows how to get things done as part of a team
        • Competitive compensation and benefits package
        • 401k and FSA plansWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report. #J-18808-Ljbffr