Hotels - Director of Rooms La Bahia Resort & Spa - Ensemble Real Estate Services : Job Details

Ensemble Investments is an entrepreneurial commercial real estate investment firm that specializes in the investment, development and management of hotel, multi-family, and life-science assets. Ensemble has a proven track record of investing with a variety of capital partners including institutional partners along with other high net worth private capital sources. Ensemble has tripled its AUM over the last 5 years to well over $2 billion and continues to expand rapidly with an active pipeline in excess of $3 billion. Job Descriptiondirector of roomsJOB TITLE: Director of RoomsDEPARTMENT: Rooms REPORTS TO: General ManagerFLSA STATUS: Exempt Salary Range: $100K-$115KEFFECTIVE DATE: 02/13/2025ABOUT US: Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting, where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast- cultured Spirit. SUMMARY: The Ideal candidate for Director of Rooms will be an inspirational leader with a passion for crafting exceptional guest experiences leading to great guest satisfaction returning guests, a talent for developing and training others and thorough knowledge of industry trends. This exciting role will be an integral part of our Executive Leadership Team, reporting to the General Manager, and responsible for directing and overseeing the room division to include Valet Parking & Bell Services, Front Office, Retail, Housekeeping & Laundry and Security while embracing La Bahia and Spa's luxury service standards (inspired by Forbes) and unique experiences throughout the hotel. DUTIES AND RESPONSIBILITIES:

• Direct and supervise all direct reports and leaders within the rooms division
• Act as Manager on Duty for the entire hotel

• Lead daily morning operations meeting for hotel to review incidents and follow up from prior day/s, arrivals, special requests, VIPs, hotel events, etc.

• Effectively utilize and monitor systems such as Opra Cloud and Alice
• Work in collaboration with Director of Revenue Maximization on maximizing RevPAR for the hotel
• Manage and monitor upselling program for front office hosts
• Create and monitor VIP program within the hotel to ensure guest recognition of returning guests
• Monitor online guest reviews and ensure those are attended and responded to in a timely manner
• Responsible for the ongoing operation of the rooms division as well as refining, updating, and creating training and development tools to elevate the operating standards, practices and guest experience for the hotel
• Able to accurately and effectively articulate or present information to all stakeholders, including General Manager and ownership, on areas of success or needs for improvement within the rooms department and the hotel
• Inspire, coach, train, and develop the room division hosts
• Maintain a work environment that encourages teamwork and nurtures open communication, positive problem solving, growth and development, recognition and respect
• Control labor through efficient planning, budgeting and maintaining staffing guidelines
• Control expenses through strategic purchasing decisions and inventory control
• Focus on creative cost control and revenue generating solutions
• Ensure that sanitation standards as set forth by the management, local, state and federal regulations are met
• Operate within compliance for cleanliness and organization of entire rooms division

• Establish and maintain policies and procedures for the rooms division in conjunction with the luxury culture and policies of the hotel
• Continuously develop and implement programs or strategies to aid in our ability to stay relevant in an ever-changing industry
• Responsible for the development and effective implementation of all Standard Operating Procedures (SOP's) and training tools for the rooms division
• Must establish goals and objectives for the rooms division leaders and direct reports, and must appropriately manage performance through effective open communication, development, training, coaching, counseling, guidance, or disciplinary action whichever is most appropriate.
• Perform or appropriately delegate administrative duties related to staffing/scheduling, POS system, daily reporting, cash handling, budget management and competitive surveying to direct management team
• Must maintain and ensure payroll and service charge distribution is accurately managed and submitted on time to the accounting team
• Attends hotel staff meetings and coordinates with other department heads to ensure smooth operation
• All other duties as assigned and within scope of executive leadership management

• To ensure that all accounting policies and procedures are followed consistently; as determined by the Area Director of Finance. All incidents are to be responded to immediately, in conjunction with the Area Director of Finance. Includes all planning and controls i.e., payroll, cash management, inventory, P.O. procedures, allowances and promo accounts. Support as needed within the operation of the security department.
• To perform daily routine and weekly documented walk-thru's of entire property, focusing in on cleanliness, service, associate presentation and organization. Develop property wide inspection form utilizing current documents. Oversee daily M.O.D. report, Engineering projects and night manager responsibilities to enhance the objective.
• Review day of arrivals noting special requests, location preferences and the designated VIP status.
• Maintain complete knowledge at all times of: 1. Hotel amenities, services and hours of operation. 2. Room types, room numbers, property layout and décor. 3. Room rates, special packages, promotions and restrictions. 4. Daily hotel occupancy and expected arrivals/departures. 5. VIP's in-house and arrivals. 6. Room availability status for any given day. 7. Scheduled daily group events and activities.
• Communicate pertinent guest information to designated departments or personnel for all special requests, amenity deliver, discrepancies, glitches, etc.
• All other duties as assigned and within scope of executive leadership management

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• (5) years or more minimum experience as Director of Rooms in a luxury hotel and/or resort overseeing multiple departments OR a minimum of (10) years or more minimum experience as a Front Office Manager in a large luxury hotel/or resort overseeing multiple departments.
• Luxury resort experience preferred
• Hotel opening experience a plus
• Dynamic and entrepreneurial - able to lead a team to success by leading by example
• Undergraduate degree
• Knowledge of local and state laws and regulations as relates to the rooms department
• Knowledge of luxury rooms service standards (Forbes 5 Star, AAA 5 Diamond), understanding of cost control, maintenance, merchandising, and accounting
• Housekeeping and/or Retail experience a plus
• Strong leadership skills; a natural motivator
• Strong management reporting skills.
• Strong business acumen.
• Strong Communication Skills (written, verbal and formal presentation style)
• Strong problem-solving skills
• Effective decision-making skills
• Effective conflict management skills
• Ability to influence others
• Strong organizational skills

SUPERVISORY RESPONSIBILITIES: Manages the rooms division manager and leaders, including setting the schedules. Is responsible for the overall direction, coordination and evaluation of all rooms division departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Other details

• Pay Type Salary
• Min Hiring Rate $100,000.00
• Max Hiring Rate $115,000.00

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