Hotline Advocate: Full Time 9:00am -5:30pm Monday - Friday - Laura's House : Job Details

Hotline Advocate: Full Time 9:00am -5:30pm Monday - Friday

Laura's House

Job Location : Aliso Viejo,CA, USA

Posted on : 2025-04-02T00:45:23Z

Job Description :

VOTED Orange County Business Journal BEST PLACES TO WORK 2019

The Shelter Advocate ensures the safety and security of shelter residents. The primary accountabilities of this position are to provide crisis intervention, information and referrals to individuals calling the 24-hour hotline, complete telephone intakes for individuals seeking access to the Emergency Shelter, and provide access to Safety Net to eligible callers.

Job Duties

  • Provide crisis intervention, information and referrals to individuals calling the 24-hour hotline.
  • Complete telephone intakes for individuals seeking access to Safety Net and/or Emergency Shelter.
  • Provide access to Safety Net to eligible callers.
  • Provide crisis intervention and conflict resolution to residents as needed.
  • Assist with childcare as needed.
  • Assist in providing food for Safety Net clients as needed.
  • Supervise volunteers as needed.
  • Enforce Emergency Shelter/Step Ahead policies and procedures.
  • Enter statistical data for contract and other reporting requirements as needed.
  • Other duties as assigned.

    • Additional Responsibilities

  • Preserve confidentiality of all client, staff, volunteer & agency information.
  • Represent the agency in a positive, professional manner at all times.
  • Maintain appropriate boundaries with clients and staff.
  • Maintain a tidy, organized workspace.
  • Participate in agency functions as a participant/presenter as required.

    • Education and Experience

  • Bachelor's degree in human services or related field or equivalent experience preferred.
  • Crisis intervention and/or services for domestic violence survivors preferred.
  • Experience in Residential settings preferred.
  • 40-hour domestic violence training as required by law (will be provided after hire date).

    • Knowledge, Skills and Abilities

  • Bilingual Spanish preferred.
  • Excellent oral and written communication skills.
  • Customer service skills.
  • Basic computer skills.
  • Works well independently.
  • CPR & First Aid certified.

    • Job Qualifications

  • Valid driver's license, reliable transportation, and appropriate insurance.
  • Live scan & Drug/TB Test (can be completed upon hire).
  • Employee will occasionally be required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    • This description reflects the principal functions of the job for the purposes of job evaluation. It should not be construed as a detailed description of all work requirements of the job nor shall be construed as giving exclusive responsibility for every function described.

    EQUAL EMPLOYMENT OPPORTUNITY

    Laura's House is committed to providing a work environment that is free of discrimination. It is the policy of Laura's House to conduct our relations with employees and applicants for employment based on merit without regard to race, color, citizenship status, religion, creed, political affiliation or belief, sex, sexual orientation, age, gender, physical or mental disability, national origin, marital status, ancestry, medical condition, genetic characteristics, military or veteran's status, status as a victim of domestic violence, sexual assault, or stalking, or any other protected status in accordance with the requirements of all Federal, State and local laws prohibiting discrimination. Company policy also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not pose an undue hardship.

    The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company.

    Pay discrimination between employees of the opposite sex or different race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act as amended and federal law, is prohibited.

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