House Supervisor - Emerson College : Job Details

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Seeking a qualified individual to serve as a part-time House Supervisor during events. Reporting to the Guest Experience Manager, this position works on a rotating schedule with other part-time House Supervisors to manage a variety of events across the Emerson College Office of the Arts' 6 performance venues, and requires frequent nights and weekends. Call time is two hours prior to scheduled events until all clear and hours vary based on the event schedule.

Your Responsibilities:

* Assist full-time staff to support client wishes and objectives before, during, and after events.

* Train, motivate, supervise, and discipline front of house staff, including Head Ushers, Lobby Ushers, Bartenders, and House Ushers.

* Lead usher staff to see to the safety and comfort of all guests: guests are safe at all times; guests get complete, accurate, knowledgable, and responsive assistance from usher staff; guests feel honored and well served.

* Coordinate usher staff to execute emergency evacuations.

* Assist concessionaires to create a profitable and appropriate retail environment.

* Represent management at merchandise count-in, count-out, and cash settlement.

* Assist guests with specific needs.

* Monitor the patrons and staff to ensure safety and security.

* Work as a House Usher, Lobby Usher, and Head Usher as scheduled.

Your Skills and Experience

* Five years of customer service experience.

* Three years previous experience in House Management.

* Strong leadership, communication and problem solving skills are required.

* Must be able to handle challenging situations with the public with confidence, skill and professionalism.

* Must be a team player who is able to work well in a fast paced environment.

* Computer proficiency in Google Suite, including Docs, Sheets, and Gmail

* Cash handling and POS experience is a plus!

Work Environment

* Theatre

* Requires the ability to stand and/or sit for long periods of time

* Required to move/lift objects that are - Up to 20lbs

Position will pay $20/hr.

Grade of Position: T01N40

Scheduled Weekly Hours:

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.

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