Housekeeping Office Coordinator - Sonnenalp Resort of Vail : Job Details

The Sonnenalp is looking for a Full time Seasonal Housekeeping Office Coordinator with the desire start date of November 16th start date Wage 2100 2300 hour Primary Purpose of Position This role is responsible to ensure cleanliness of the hotel through direct daily supervision of the housekeeping staff and coordination of housekeeping office duties to include opening the housekeeping office preparing reports for housekeepers housemen and supervisors communicating with reservations front desk and housekeeping regarding room changes special requests VIPs or Gold Club in house tracking these items and using HotSos to manage requests and maintenance work orders Answer all internal and external phone calls for the department and maintain operational functions for housekeeping Essential Duties and Responsibilities Ultimately responsible for ensuring the cleanliness of every room that they superviseCheck all dirty rooms after they have been cleaned by the room attendant making sure the room is cleaned to the Sonnenalp standardManage the delivery of robes and other guest request itemsCheck public areas for cleanliness and instruct and give directions to the public area attendantInstruct the houseman to clean hallways dust vacuum and check the cleanliness of the stairwellsEnsure hallways are clear of laundry carts vacuums and armoires are closed properlyEnsure all employees working under their direction is properly trained and are proficient in their work Ensure re training when necessaryVacant and clean rooms must be entered into the computer properlyProper & timely reporting of room discrepanciesPrepare daily reports for housekeeping staff disseminate them and follow up with changes as neededAnswer the phone in the housekeeping office using proper phone etiquette including using guest namesAct as a hub for the housekeeping operations taking guest requests and informing the housekeeping staffDispatch all guest requests to the appropriate staff and follow up with the guests to ensure the request was metInform the front desk and supervisors of any changes in room status check outs room moves etcDispatch all maintenance requests to engineering through HotSOS and follow up to ensure completionPost guest laundry and dry cleaning charges to guests accountKeep track of keysKeep the back supply area stocked and organizedPack and fold cookies for turndown serviceCheck SMS throughout the dayCross train in all housekeeping operations including minibar turndown laundry public areas housemen and housekeeping to be able aid any staff member when busy short staffed or assist in training new staffEducationExperience Proficient in the use of computers and Microsoft OfficePrior experience with lodging software preferredPrior supervisory experience preferredSpecial SkillsEquipment Communicate in both English and Spanish preferredOrganizational skills a mustMust be able to communicate with guests on all levelsMust provide a high level of professionalism in interacting with guests and employeesMust be a team player and be able to float in laundry up on the floors floral and other areas as neededPhysical Requirements This role involves demanding physical abilities including but not limited to Ability to lift push pull and carry a minimum weight of approximately 30 lbsAbility to kneel bend crawlAbility to sit stand and walk for a majority of the shiftBenefits Resort DiscountsHoliday Pay and Sick Pay401k Retirement Plan & Roth 401k after 1000 hours Employee Assistance ProgramParking Credit or Discounted Bus PassesEmployee MealThis job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills efforts duties responsibilities or working conditions associated with the position Management may assign or reassign duties and responsibilities to this job at any time