Houseperson - The Hollywood Roosevelt : Job Details

Position Title: PMHousepersonDepartment: HousekeepingReports To: Executive Director of HousekeepingFLSA Status: Non-ExemptPrepared/Revised Date: December 2022 Position SummaryThe Houseperson will support the needs of the Housekeeping department. Their job duties require style and service attributes that are key to creating a positive guest experience. Essential Duties and Responsibilities

• Complete daily responsibilities such as cleaning, and polishing floors, walls, and ceilings, vacuuming, and dusting all hallways, and staircases as needed, stripping rooms for housekeepers, and responding to all guests and housekeeping requests
• Complete assigned special projects, which may include checking/cleaning all vacuums on the floor properly, and cleaning filters, deep cleaning all hallways including light fixtures, and baseboard moldings, shampooing carpets in hallways, polishing the mail chute, cleaning/mopping closet floors, and cleaning windows by guest elevator landings, window seals and exit doors, and door frames
• Clean and maintain all public areas of the hotel, including restrooms, entrance doors, lobby areas, outdoor areas, hallways, elevators, stairways and other trafficked areas
• Move furniture, hang drapes and roll carpets
• Develop and maintain positive communication, and teamwork with all co-workers and supervisors
• Handle all guest service issues in an immediate and professional manner
• Other duties as assigned.

Knowledge and Skills

• Ability to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.
• Implements and maintains all policies and procedures.
• Exercises sounds and accurate judgment with regards to decision making in a timely matter.
• Prioritizes and plans work effectively and efficiently.
• Observes and implements all safety and security procedures.
• Ability to meet deadlines with frequent change delays and unexpected events.

Education and Work Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Previous hospitality experience required

Language SkillsAbility to read a limited number of two- and three-syllable words and ability to print and speak simple sentences in English and Spanish.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance. QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Reasoning Ability and Computer Skills Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer