Housing Billing Analyst - 133730 - University of California San Diego : Job Details

Payroll Title:FINANCIAL SVC ANL 2Department:HOUSING/DINING/HOSPITALITYHiring Pay Scale$28.07 - $38.17/HourWorksite:CampusAppointment Type:CareerAppointment Percent:100%Union:UncoveredTotal Openings:1Work Schedule:Days, 8 hrs/day, See Comments for work schedule. shifts#133730 Housing Billing AnalystFiling Deadline: Mon 1/6/2025UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.UCSD Layoff from Career Appointment: Apply by 01/02/2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.Special Selection Applicants: Apply by 01/03/2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.UC San Diego career employees will have priority consideration for this position. Recruiters will begin to refer qualified internal applicants after the first 7 days of the job posting. Qualified external applicants may be referred to the hiring department, if a qualified pool of internal candidates is not identified and upon the request of the hiring manager.Hybrid Work Schedule: Hybrid schedule is offered upon successful completion of six-month probation period. Monday - Friday 8:00am - 4:30pm. Two days onsite and three days remote. Occasional overtime, evenings, and weekends may be required. Hybrid schedule is subject to change to support operational and service needs.DEPARTMENT OVERVIEWJoin the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff.As a member of the HDH team, you will be part of a self-funded unit with over 900 staff employees, 1,000 student employees, and an annual operating budget of $250 million, providing housing and dining services to over 20,000 students, faculty, staff, and their families. RRSS is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.To visit the Housing, Dining and Hospitality website, please click on the link below .POSITION DESCRIPTIONThe Housing Billing Analyst uses professional financial services concepts. Applies organization policies and procedures to resolve a variety of moderately complicated issues. Works on financial services problems of moderate scope where analysis of situations or data requires a review of various factors.Reporting to the Senior Financial Analyst, Supervisor, the Analyst is accountable for the housing program administration, including contract documents, billing assessment, payment collection, and account balance audit. Assist with special housing programs as needed. Applies cancellation policies, proration schedules, cost and payment schedules annual or as needed for distribution to customers and websites. May assist with annual billing calculations in billing and AR systems. Also assists with housing accounts receivables, delinquencies, account holds, collections, and write-offs. Researches, prepares and provides reports to reflect current delinquency status, ensure billing accuracy, and trend analysis. Responsible for investigations, analyses, and follow-up actions required to monitor billing and receivables. Is the expert and resource with regards to Federal, State, and University regulations. Assists with the management of collection and reconciliation of all payments (including E-Check, Western Union, Paper Checks).Incumbent provides individual guidance to customers regarding the housing billing process including: housing billing, housing holds, basic billing information, termination and cancellation pro-rated calculations, prepayments and housing billing policies and procedures to customers to explain their rights and ultimate responsibilities under Federal, State and University regulations. Functions as a resource to support staff and student staff for researching financial discrepancies, escalated customer service problems, and housing billing software or platform issues. Collaborates with key departments including but not limited to Triton Card Account Services, Dining Services, Financial Aid, Student Financial Solutions, and Central Cashiers. May provide training and onboarding to staff and student staff as needed.Will provide work guidance to 2 - STDT 4 and 8-10 - STDT3 employees.QUALIFICATIONS

• Experience in customer service, delinquency collection processes and strategies.
• Knowledge of accounting principles, business math and bookkeeping for budget planning and analysis, and in reconciling discrepancies. Ability to analyze, research and resolve complex accounts and interpret and ensure compliance with State and Federal Accounts Receivable regulatory requirements. Knowledge of federal/state regulations governing the administration of accounts receivable and AR Management processes.
• Working knowledge of financial processes, policies and procedures. Ability to analyze research and resolve moderately complex accounts and financial issues, recognize potential impact, identify creative alternative solutions, and make recommendations.
• Experience coaching and mentoring support staff.
• Proficiency in the use of spreadsheet and database software.
• Strong knowledge of financial data management and reporting systems. Familiarity with both manual and computerized accounting systems. Advanced mathematical and computation abilities to complete calculations as necessary to prepare a variety of reports with a high degree of accuracy, statistical analysis, modeling and projections, samplings and forecasting.
• Intermediate knowledge and understanding of internal control practices and their impact on protecting University resources.
• Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, #J-18808-Ljbffr