Housing Case Manager - Evergreen Treatment Services : Job Details

Job Type Full-timeDescriptionTitle: Housing Case Manager Location: Belltown office (Downtown Seattle)This is a non exempt fulltime positionHours 8:30-5:00 M-F The annual salary is $70k-$72k ETS strives to achieve pay equity and transparency as part of our goal to create an equitable workplace. Working at Evergreen Treatment Services makes a big difference in our community!•ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values .•Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice. •Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization's essential work. REACH Mission and ValuesThe REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach, relationship, healing interventions and systems advocacy for people who use drugs. REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals' lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren't just surviving, but able to thrive.REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply.This dynamic position plays an important role in helping ETS accomplish our mission!Job Summary: The Housing Case Manager role is part of the Housing team that supports ETS' mission through providing outreach and housing case management to help individuals to obtain and sustain permanent housing. The Housing Case Manager will make contact with individuals at various locations to provide information and conduct screenings to determine eligibility for the program. The Housing Case Manager will then collaboratively develop an individualized housing plan. The Housing Case Manager will support each individual's efforts to complete the necessary steps to obtain and maintain housing. The nature of this position is extremely independent, requiring excellent interpersonal relationship and communication skills, organization and time management skills, common sense regarding personal safety, creative thinking, multitasking and conflict resolution skills.This role makes a critical difference at ETS by helping individuals achieve stability and improved quality of life. Through outreach, engagement, and ongoing relationships REACH focuses on reducing harm and supporting healing. REACH bridges gaps, and helps individuals access essential resources such as housing, health care, entitlements and treatment. The position is a full-time on-site role and the days and hours are Monday through Friday, 8:30 am-4:30 pm.What you contribute to this role - Responsibilities:Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness. Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.Provide outreach and housing-focused case management services in a culture-informed and trauma-informed manner.Assist clients in obtaining housing and maintaining housing stability.Meet clients where they are, either on the streets or at other service facilities (including jail), to explain offered services and establish a working relationship.Develop rapport and a trusting relationship with clients through respectful outreach and client-centered engagement practices.Assist clients with establishing and maintaining primary medical care and addressing chronic health conditions.Assess nature and severity of clients' substance use issues and match clinical interventions to each individual's stage of change, focusing on reducing the harmful consequences of substance use through self-change methods.Address clients' needs for mental health and substance use disorder treatment services and facilitate engagement in appropriate behavioral health supportive services.Assist clients in achieving financial stability through access to entitlement programs, protective payeeships, educational and vocational programs, and employment opportunities.Advocate for the client with a wide variety of other service providers:Demonstrate an understanding of housing systems, including Coordinated Entry for All (CEA) and other housing resource and/or voucher processes. Maintain a professional relationship with clients' landlords, while advocating for the clients' housing stability. Assist with accessing needed services by setting up and attending appointments with clients in order to provide continuity of care.Identify gaps and barriers in available community resources and advocate for systemic changes.Provide ongoing support, once individuals are housed, to maintain housing and improve quality of life. Utilize clinical supervision, psychiatric consultation and peer support for exploring clinical intervention strategies, countertransference, resource development, self-care and burnout prevention.Document activities according to agency, contract and state requirements.Attend REACH team meetings and other required meetings.Local travel on behalf of the Agency is a job requirement.Provide services consistent with ETS/REACH program policies and procedures.Additional duties as assigned. Note: New and/or different duties and responsibilities may be assigned to this job at any time. RequirementsWhat you bring to this role - Qualifications: Undergraduate degree with coursework in the social service field preferred. A minimum of two years' experience in work related to social work or outreach programs. Valid Driver's License and acceptable driving record required. Experience providing services from a harm reduction perspective highly desirable. Knowledge and Skills:o Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.o Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.o A minimum of two years' experience in case management related to people experiencing homelessness and co-occurring behavioral health conditions.o Experience providing services to individuals with substance use disorders from a harm reduction perspective is essential.o Strong interpersonal skills and verbal/ written communication skills.o Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.o Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.o Flexible team player, with excellent attention to detail.o Ability to maintain confidentiality and use discretion when handling highly sensitive information.o Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.o Ability to write business letters, uncomplicated reports, instructions and procedures.o Ability to present information effectively and respond to questions from clients, staff, referral sources and the general public.o Ability to set boundaries, resolve conflict and de-escalate issues.o Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps. *The interview process for this position will include a technical competency assessment. Additional Essential Information:Physical Conditions and Requirements:•The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.•The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.•The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.Equipment Used:•Computer, photocopier, fax machine, email and phone.•Use of a program vehicle, for which a valid Driver's License and acceptable driving would be required.Inclusivity and Reasonable Accommodation:•Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed.•ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship forETS. We also seek to provide reasonable accommodation for the interview process.Check Out ETS' Excellent Benefits - Part of Your Total Rewards Package in this Role! Key Benefits: Medical and Dental benefits, as well as voluntary Vision benefits. 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA. Basic Life/ADD/FSA tax saving accounts for health and dependent care. Employee Assistance Program (EAP), voluntary long-term disability coverage. Vacation (2 weeks/year, access at 6 months), Sick leave (24 days/year, access at 30 days). Mental health leave (12 days/year, access at 30 days). Holidays (12 days/year) and one Floating Holiday per year. Exceptional Perks: Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc. Transportation stipend or pass and mileage and parking reimbursement when traveling for work. License renewal reimbursement and tuition/training assistance. Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times. Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs). Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping. Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term. Explore Working at ETS and Apply for This Position! To learn more about ETS, visit our website at www.evergreentreatment.org . Evergreen Treatment Services ack nowledges that we are on the traditional land of the first people of Seattle, the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe. Salary Description $70,000