Housing Program Assistant - Southeastern Idaho Community Action Agency : Job Details

Classification: &fac34; Time; Hourly; Non-Exempt; Pay Grade: CLocation: SEICAA's Service Area (Based in Pocatello, Idaho)Benefits: Health/Vision/Dental; Life Insurance; Short Term Disability; Simple IRAReports To: Housing DirectorRequirementsOverview of Responsibilities

• Act as a point of contact for SEICAA's HSG division; Answer and direct calls as needed; Call and schedule showings; Share information regarding SEICAA programs and services and other community resources with tenants and participants.
• Generate and distribute memos and letters as needed; handle and distribute incoming and outgoing mail daily.
• Enforce leases, rules, and policies; Address and escalate notices of concern as needed.
• Assist with maintaining tenant/participant records; Assist HSG staff with application/denial reviews.
• Clerical duties (data entry, inventory, and recordkeeping, etc.); Update and distribute monthly calendars.
• Perform housekeeping/sanitation services (cleaning, sanitizing, disinfecting, supplying, etc.) in HSG offices.
• Professionally maintain contact with staff, participants, and partners; Coordinate with Facilities staff as needed.
• Perform other duties as assigned.

Education, Experience, and Knowledge

• High School Diploma or equivalent; Rental Housing experience preferred.
• Experience working with vulnerable populations preferred.
• Knowledge of HUD, Fair Housing requirements, HOME, COC, and ESQ policies and guidelines or willingness to learn them.
• Knowledge of HMIS, EIV, HAP, and TRACS reporting and applicable software systems or willingness to learn them.
• Knowledge of administrative, clerical, and office practices.
• Knowledge of Microsoft Office programs.

Skills and Abilities

• Computer skills; Familiarity with typical office technologies.
• Clerical skills (filing, recordkeeping, data entry, compliance, etc.).
• Effective oral and written communication skills; the ability to communicate clearly; Ability to disseminate health and safety information through training presentations.
• Organized, attention to detail, and punctual.
• Self-directed; Can work independently and in a team; Can establish working relationships with Agency employees, the public, and partners; Follows instructions; Follows policies and procedures; Maintain confidentiality of sensitive information.
• Ability to multi-task and manage multiple projects with effective time management skills.
• Ability to perform duties with or without reasonable accommodations without endangering self or others.

Conditions

• Bondable, insurable under SEICAA's insurance policy, and maintain a valid driver's license.
• Able to attend meetings or training opportunities to enhance expertise and performance as scheduled.
• Willing to travel on Agency business at Agency reimbursement rates.
• Able to occasionally lift up to 35 lbs.
• Must successfully pass mandatory pre-employment drug and background screening.