Job DescriptionJOB SUMMARY: Greets customers and offers assistance in person and on the telephone. Performs clerical and secretarial duties. Provides customer service support for Emergency Communications. Customers are defined as co-workers in Emergency Communications, employees, applicants, and families of employees, vendors, contractors, and visitors. EDUCATION/EXPERIENCE:
- Two years secretarial experience, switchboard and excellent customer service skills required.
- General computer knowledge required.
- Associate's degree in Secretarial Science preferred.
ESSENTIAL FUNCTIONS: 1. Fulfills requests for identification badges to support the department's access control functions. 2. Collects and compiles data, statistics and materials for reports, budgets, and projects. 3. Prepares and edits written materials to ensure a quality document. 4. Maintains files with complete information in the appropriate location. 5. Communicates work methods or information to customers. 6. Performs reception activities by responding to questions, assisting our customers, and answering the telephone in accordance with departmental standards. 7. Processes incoming/outgoing mail and/or performs office errands to support departmental activities. 8. Schedules and arranges activities to ensure availability. 9. Organizes work activities to ensure completion on time. 10. Maintains professional development. SKILLS/QUALIFICATIONS:
- Experience with word processing and spreadsheet software programs
- Ability to record minutes of meetings
- Ability to explain policies and procedures clearly
- Attention to detail
- Customer service orientation
About Us Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist's two main components are an integrated clinical system - anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem - that includes Brenner Children's Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery. Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites. This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility. About the Team
Mission, Vision and Culture Commitments Mission To improve health, elevate hope and advance healing - for all.
Vision To be the first and best choice for care.
Culture Commitments We create a space where all Belong We Work as One to make great things happen We earn Trust in all we do We Innovate to better the now and create the future We drive for Excellence - always
