HR Call Center Team Lead - 4 Corner Resources : Job Details

4 Corner Resources is seeking an experienced HR Call Center Team Lead for one of our clients in the Orlando, FL area. This is a fantastic opportunity for someone skilled in leading customer service teams. This is a contract-to-hire opportunity and is fully onsite.HR Call Center Team Lead Job Responsibilities:

• Supervise and support the daily work of the call center team.
• Train and guide team members to deliver excellent customer service.
• Create work schedules and manage staffing levels.
• Run regular team meetings to share updates and review performance.
• Handle customer feedback and look for ways to make the service better.
• Prepare and share reports on team performance with senior management.

HR Call Center Team Lead Qualifications:

• Associate degree and 3+ years in a leadership role OR Bachelors degree with 1+ years in a leadership role.

• Minimum of 3-5 years experience in a call center.
• Strong leadership and people management skills.
• Exceptional communication and conflict-resolution skills.
• Familiarity with call center software and customer relationship management (CRM) tools.
• Problem-solving skills and the ability to motivate a team.

Pay Rate: $20-$26/HR Why Join?Youll get the chance to lead a team, grow your skills, and make a difference in how we support our employees.4CR3