HR Team Leader, Client Services - TalentRemedy : Job Details

Position Summary

The Team Leader, Client Services, is a senior role within the Human Resources practice area of Brighter Strategies. Reporting to the Managing Director, People Strategy, this position is responsible for delivering expert HR consulting services to outsourced HR clients while managing and strengthening relationships across the outsourced HR book of business. The Team Leader also provides mentorship, thought partnership, and guidance to other members of the HR team, fostering a culture of professional growth and collaboration.

Key Responsibilities

1. HR Consulting Services

• Serve as a trusted advisor to outsourced HR clients, offering strategic and tactical guidance on HR policies, processes, and programs.

• Lead the development and implementation of customized HR solutions, including talent acquisition, performance management, employee relations, compensation, benefits, and compliance.

• Support clients in managing complex employee relations issues, including investigations and various interventions and resolution strategies.

• Facilitate leadership coaching and training sessions tailored to client needs, emphasizing strategic HR leadership and operational excellence.

2. Relationship Management Oversight

• Oversee the outsourced HR portfolio, ensuring consistent delivery of high-quality services and client satisfaction.

• Act as the primary point of contact for escalations or critical issues across the client base, ensuring timely resolution.

• Develop and maintain strong relationships with key client stakeholders, understanding their organizational goals and aligning HR strategies accordingly.

• Regularly evaluate client engagement levels, conducting service reviews to ensure alignment with agreed-upon objectives.

• Monitor service delivery metrics, providing updates to senior leadership and identifying opportunities for process improvement.

3. Mentorship and Team Development

• Provide mentoring, coaching, and professional development to junior and mid-level HR consultants.

• Act as a thought partner, collaborating with team members to troubleshoot complex client challenges and brainstorm innovative HR solutions.

• Lead internal knowledge-sharing initiatives, promoting best practices in HR consulting.

• Foster a culture of collaboration, continuous learning, and high performance across the Brighter Strategies team.

• Serve as a role model for client engagement and service excellence, demonstrating the firm's values in all interactions.

4. Strategic Contributions

• Collaborate with firm leadership to identify opportunities for expanding client services and enhancing offerings.

• Stay abreast of emerging HR trends, laws, and best practices, integrating insights into client solutions and internal team development.

• Contribute to business development efforts by participating in client pitches, presentations, and proposal development.

Experience and Educational Requirements

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field (Master's preferred).

• Minimum of 10 years of HR experience, with at least 5 years in a consulting or client-facing capacity.

• Proven expertise in multiple HR disciplines, including employee relations, organizational design, and HR compliance.

• Strong relationship management and client service skills, with experience overseeing a portfolio of clients or projects.

• Demonstrated ability to mentor and develop HR professionals.

• Exceptional communication, problem-solving, and strategic thinking skills.

• HR certifications (e.g., SHRM-SCP, SPHR) preferred.

Key Competencies

• Client-Centric Mindset: Ability to anticipate client needs, deliver tailored solutions, and build trust.

• Leadership: Strong ability to influence, guide, and mentor team members toward professional growth and service excellence.

• Strategic Thinking: Capacity to align HR strategies with client goals and adapt services to changing business environments.

• Collaboration: Proven track record of working effectively across teams and fostering a culture of mutual respect and shared success.

• Adaptability: Comfortable working in a fast-paced, dynamic environment with shifting priorities and client demands.