Human Recourses Analyst - Sonic Solutions : Job Details

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another.Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.

Pay Range: $65,000-$80,000

Benefits/Perks:

• Competitive pay and performance-based incentives.
• Full Benefits package (medical, dental, vision, 401k, profit sharing, and more).
• Paid training.
• Collaborative team culture in a dynamic working environment.
• Career advancement opportunities.
• Extended education opportunities.
• Company Paid Pregnancy/Bonding Leave.

Position Summary:

The Human Resources Analyst will play a vital role in analyzing and optimizing HR processes by leveraging strong technical skills, expertise in compensation and benefits, and advanced report writing capabilities. This role requires a strategic thinker who can translate data into insights, drive process improvements, and support key HR initiatives to enhance employee experience and operational efficiency.

Position Type/Expected Hours of Work:

Full-time (40 hours per week), exempt position.

Travel: Travel is not typical for this position.

Supervisory Responsibilities: None.

Essential Duties and Responsibilities:

• Collect, analyze, and interpret HR data to identify trends, gaps, and opportunities for improvement in areas such as recruitment, retention, turnover, and employee satisfaction.
• Prepare comprehensive reports and dashboards for HR metrics, providing insights for strategic decision-making by management.
• Ensure data accuracy and integrity within HR information systems (HRIS) and other reporting tools.
• Conduct market research and benchmarking to ensure competitive compensation and benefits packages that attract and retain talent.
• Support compensation strategy development, including salary structure maintenance, job evaluations, and annual compensation reviews.
• Provide support in administering health benefits, ensuring compliance with applicable regulations, and communicating effectively with employees about available options.
• Serve as the technical point of contact for HRIS updates, troubleshooting, and system enhancements.
• Lead or assist in the implementation of new HR technologies, such as HRIS upgrades, applicant tracking systems, and performance management platforms.
• Track, document, and resolve user-reported issues within agreed service levels.
• Partner with IT and vendors to ensure technical solutions align with HR objectives, data privacy standards, and compliance requirements.
• Identify opportunities to streamline and automate HR processes, ensuring efficiencies that enhance employee experience and optimize resource allocation.
• Maintain documentation on processes, workflows, and system configurations for HR and IT reference.
• Monitor HR policies and practices to ensure compliance with federal, state, and local labor laws and regulations, particularly concerning benefits and compensation.
• Generate and manage compliance reports, ensuring all HR documentation is updated and maintained in accordance with internal and regulatory guidelines.
• Support compliance initiatives by ensuring data handling practices align with legal and regulatory requirements.
• Act as a key resource for employees and HR team members regarding technical inquiries related to HR systems, compensation, and benefits.
• Support HR project teams by analyzing data requirements, configuring systems, and participating in user acceptance testing.
• Develop and deliver training materials and sessions to support employees in understanding and using HR systems effectively.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership: Build a strong team bond that encapsulates Sonic's core values and vision. Leads by example and adopts a proactive approach to explore new ways to increase efficiencies and internal and external customer satisfaction.
• Analytical Skills: Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design workflows and procedures.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field.
• Experience: 4 to 6 years of HR experience, with a strong focus on compensation, benefits administration, report writing, and technical systems.

Preferred Qualifications:

• Experience with HR software implementation and process automation projects.
• Familiarity with compensation and benefits trends, benchmarks, and regulatory requirements.
• Certification such as PHR, SHRM-CP, or CCP (Certified Compensation Professional) is a plus.

Knowledge, Skills and Abilities:

• Technical Skills: Proficiency with HR information systems (e.g., Paycom, UKG), Greenhouse ATS, Learning Management Systems, Compensation Systems (Payfactors, ERI) data analytics tools, and Microsoft Excel for reporting.
• Communication Skills: Exceptional written and verbal communication skills, with experience in drafting reports and presenting findings to leadership.
• Analytical Skills: Strong analytical mindset, with proven experience in data collection, interpretation, and reporting to drive business decisions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The support team trains and supports a diverse group of products and services. We react to many situations simultaneously and require multitasking in a fast-paced environment on a daily basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit; key/type. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity: Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.