Human Resource Assistant - System One : Job Details

System One is working with a client in the Bartlesville area that is looking for an HR Assistant. The successful candidate must be willing to be onsite, in Bartlesville, 5 days per week. Before applying for this role, please read the following information about this opportunity found below. Description: Required Qualifications Legally authorized to work in the job posting country High School Diploma or GED equivalent 3 or more years of direct experience in a customer service area working in a structured environment handling inquiries via several methods of communication including phone and chat Proficient (perform the skill with limited assistance) in Word, Excel and PowerPoint Preferred Qualifications Human Resources experience Experience in SuccessFactors Ability to follow written procedures and security guidelines Good analytical skills and proven problem-solving abilities in a time-critical environment Must be motivated and a self-directed individual committed to providing a high level of customer service A proven team-player with superior interpersonal, organization, as well as oral and written communications skills required Great attention to detail Responsibilities May Include Use systems, knowledge resources and other reference materials to assist in resolving questions and/or requests Clearly communicate HR objectives, policies, procedures, and government regulations Review and resolve or assign questions and/or requests from a variety of sources including phone, web or chat in accordance to service levels Responsible for proper handling of inquiries including research, resolution, and maintaining detailed ticket descriptions, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other HR team members during escalations Gain in-depth knowledge of software, systems, applications, policies, processes and procedures used and supported within Human Resources Work as a team member focusing on the customer experience, providing outstanding customer support Recommend or suggest methods to simplify and enhance processes, procedures, and technologies Appropriately disseminate and manage access to sensitive data in a confidential manner consistent with federal regulations and policy compliance Assist with the implementation of programs, policies, and services provided by the Company by acting as the customer's first line of contact Create and review knowledge article content Perform other related duties as assigned