Human Resource Assistant - Inova : Job Details

Job DescriptionThe HR Care Center Specialists supports HR Care Center tools, processes, and analysis. The HR Care Center Specialist is responsible for standard and exception back-office work, case data trend analysis and insights, executive escalations, and process updates in collaboration with team leads. This role collaborates with Care Center leaders and advisors to provide information and resources needed to deliver an exceptional customer experience.Job Responsibilities

• Documents HR Care Center processes and conducts regular content audits
• Collaborates with Team Leads to implement recommendations for process improvements
• Handles executive case escalations, ensuring timely resolution
• Analyzes the customer experience, case handling and staffing under the guidance of the support supervisor to identify trends, areas of excellence and areas of improvement
• Participates in special projects
• Completes back office-work collaborating with HR partner teams when necessary
• May perform additional duties as assigned

Additional RequirementsCertification - None requiredLicensure - None requiredExperience - 1 year of experience in Customer ServiceEducation - High School or GEDAbout UsWe are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 24,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.