Human Resources Helpdesk Specialist - Delaware North : Job Details

Req ID: 37546Pay: $23.00 - $23.00 / hourCategory: Human ResourcesJob type: Full-TimeSubsidiary: Corporate Functions**The opportunity**Delaware North is hiring a full-time Human Resources Helpdesk Specialist to join our HR team in Buffalo, New York. As an HR Helpdesk Specialist, you willbe the first point of contact for team member inquiries about HR systems, payroll, and benefits.If you like to innovate, help others, and enjoy a fast-paced job, apply now to join our team!**Pay**$23.00 - $23.00 / hourInformation on our comprehensive benefits package can be found at .**What we offer**We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:+ Weekly pay+ Employee assistance program+ Training and development opportunities+ Employee discounts+ Flexible work schedulesEligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.**What will you do?**+ Provide professional and confidential HR Helpdesk support to callers utilizing case management tools+ Research and resolve tier one cases in a proactive, sensitive, and team member-focused manner while meeting department service level agreements+ Escalate cases to the appropriate team in accordance with HR Shared Services policies and procedures+ Refer current and retired team members to HR self-service technology, outside vendors, or other resources when required**More about you**+ High school diploma or GED required+ Bachelors degree with a focus in HR strongly preferred.+ Strong communication, and interpersonal skills required.+ Experience with HRIS, payroll and time-keeping systems preferred.+ Excellent time management and prioritizing skills.+ Ability to demonstrate integrity when handling sensitive and confidential information.+ Team orientation and collaboration skills required.+ Experience in a high-volume customer service role a plus.+ Must be able and willing to work a varying schedule weekdays between 9 AM - 8 PM ET, occasional weekends between 9 AM - 5:30 PM ET. Some holidays will be required also.**Shift details**Day shiftEvening shiftHolidaysWeekends**Who we are**Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.Together, we're shaping the future of hospitality - come grow with us!Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.