Human Resources Operations Support Specialist Human Resources Operations Support Specialist - kyyba : Job Details

Job DescriptionPosition Responsibilities/Accountabilities: List the major duties/accountabilities to achieve the positions key objectives. Provides or coordinates administrative support for HR Operations. Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures. Interacts with associates in-person and via telephone, e-mail and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions. Assists associates in providing appropriate documentation and paperwork as required per the applicable processes. Utilizes knowledge base informational software to answer associate inquiries. Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and areas that need additional information published within Plant Spartanburg. Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions. Works with subject matter experts and responds back to associates with final answer. Routes calls to appropriate staff and/or subject matter expert if the question cannot be closed by the HR Service Center. Scans/indexes HR documents. Performs all work in accordance with established service center targets and standards. Assists in training associate service center staff, as necessary. Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness. Meets compliance standards and completes regular audits. Assists with Service Awards program for the Plant. Provides data as requested from HR systems for internal and external reporting. Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work. Adheres to 5S and Safety Standards and Principles. Performs other duties as assigned by management.Position Competencies: A) Education: BS degree in Business, Human Resources, or other closely applicable field of study or 4+ years of work experience in a Human Resources role. B) Experience: 2+ years of experience in a customer service role. 2+ years using and learning various computer software and systems. Work experience dealing with difficult and highly emotional situations. Experience managing confidential data. Human Resources process experience preferred. SAP experience preferred. Bilingual: Spanish/English strongly preferred.About Kyyba:Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”Rewards:Medical, dental, vision401k Term lifeVoluntary life and disability insuranceOptional Pre-paid legal planOptional Identity theft planOptional Medical and dependent FSAWork-visa sponsorshipOpportunity for advancementLong-term assignment with opportunity for hire by client SELECT AWARDS

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crain's Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan