HVAC Field Service Technician - Level III - Orion Talent : Job Details

Position Details: Title: HVAC Field Service Technician - Level III Locations/Openings: Austin, TX (2 open), San Antonio, TX (1 open), McAllen/Brownsville/Loredo, TX (1 open) Shift: Typically 6 or 7am - 2:30 or3:30p Mon.-Fri. Otherwise as needed based on customer service/client needs. Compensation: $42-$52/hr. starting pay based on experience + O/T + company van & tools + commission-based incentive bonus program + yearly performance reviews and commensurate pay increases + relocation. Benefits: A very robust benefits package with 401(k) with match (100% of first 3%, 50% on 4%-5%), generous vacation, holidays, and PTO package, certified factory training opportunities (OEM), and much, much more! Travel: Service customers typically within 50 miles, but at most with-in 2-3 hours of the metro area where you are based. An occasionally overnight or two if needed. Will participate in an on-call rotation. Position Description: The HVAC Field Service Technician will perform maintenance of HVAC equipment and repair and replace defective equipment, components, or wiring. Additionally, you will assist with training and guidance of Level I and II technicians perform advanced independent diagnostics, troubleshooting, pipefitting, and brazing of all HVAC equipment, including water-cooled single and dual centrifugal chillers up to 200- 2700 tons, screw chillers up to 400 tons, air-cooled chillers up to 530 tons, centrifugal screw templifiers, and magnetic drive chillers 100-700 tons. Key responsibilities include: --- Conduct Warranty Service Application: Independently inspect and test systems to verify functionality. --- Perform Start Ups: Verify functionality of new equipment. Educate customers on proper use of equipment, maintenance schedule, and operating manual. --- Rebuilds/Retrofits: Lead the rebuild and retrofit of a all units. Direct technicians through hands-on demonstration of the necessary steps. Introduce centrifugal rebuilds. --- Jobsite Safety: Wear personal protective equipment when completing service tasks. Complete jobsite hazard assessment prior to initiating service. Adhere to safety policies and OSHA guidelines. --- Customer Service: Demonstrate professionalism in appearance, verbal, and written communication. Interact with customer by offering status reports of service before, during, and after each call. Explain technical information to technical and non-technical audience. --- Support Sales: Communicate potential sales opportunities to the sales staff through the technician tip quote process. Identify and quote opportunities for minor repairs directly to the customer. --- Conduct Training: Responsible for mentorship of service technicians and hands-on training of equipment. --- Document Performance: Record and report billing, inventory, timecards, technician tip reports, product quality reports (PQR), and articles as required. --- Computer Usage: Basic data entry and ability to navigate the use of software programs. Download programs into equipment and micro controllers. Analyze chiller trend data to ensure optimal performance. --- Exhibit Compliance: Ensure standards, policies, procedures, and a clean work area are upheld always. Requirements: Associate degree or equivalent from a Tech/Trade school or Military Training with a certificate in HVAC or military-career field equivalent and 5-10 years' related experience with increasing responsibility. Experience on large tonnage of HVAC equipment of all kinds, especially chillers, which is required, and both air- & water-cooled service & repair. You will service the chiller itself and compressors. EPA approved Universal Technician Certification. Valid driver's license and good driving record.