HVAC / FIRE SAFETY Technical Support Tier 1 - TekWissen ® : Job Details

Job Title: HVAC / FIRE SAFETY Technical Support Tier 1

Location: Buffalo Grove, IL, 60089

Duration: 9 Months

Job Type: Contract

Work Type: Onsite

Shift: 8:00 am to 5.00 pm

Pay Rate: $25-25.00/hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below client is with one of our client which is a leading global medical technology company. It offers a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span from prevention and early detection to diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.

Job Description:

• Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests.
• Accountable for support requests related to product information and product problems that are documented.
• May escalate more difficult support requests to Field Support Engineers.
• Logs all incoming support requests into the company call tracking system in a timely and professional manner.
• Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.
• Escalates more complex problems to Field Support Engineers.
• Complete company designated training courses for position to enhance work performance and career development
• Participates in special projects to increase the incumbent's role and technical abilities.

REQUIREMENTS:

Required Knowledge/Skills, Education, and Experience

• High School diploma or equivalent
• Excellent communication, conflict resolution, and problem-solving skills
• High understanding of customer satisfaction and service orientation

Preferred Knowledge/Skills, Education, and Experience

• Bachelor's degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred
• Proficiency with Microsoft Windows operating system and computer networking is a plus.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.