HVAC/R Service Manager - Light Commercial - CoolSys : Job Details

With over 150 years of experience, and headquartered in Southern CA,?CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting.?CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. WHY JOIN US We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K) match
• Life insurance, AD&D and long-term disability
• Tuition reimbursement
• Opportunities available nationwide
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
• Pet Insurance
• Legal Plan, and ID Theft Protection

Project/Business Responsibilities:

• Manages the Service P/L for assigned branch(s).
• Forecasts manpower requirements.
• Effectively prioritizes customer calls and advises dispatch accordingly.
• Ensures customer requirements are followed and calls are completed on a timely basis.
• Ensures customer rules are accurately adhered to and approves work orders.
• Reviews dashboards and financial reports and takes appropriate action.
• Oversees the procurement of parts and supplies.
• Maintains communication with customers and ensures their expectations are met.
• Resolves issues or problems that impact customer satisfaction.
• Manages and maintains fleet, parts and materials inventory, and resolves discrepancies or problems in a timely manner.
• Develops and maintains long term relationships with customers and subcontractors.

People Responsibilities:

• Communicates company direction, sets expectations and holds team accountable for results.
• Provides leaderships, builds a collaborative team and rewards accomplishments of the team.
• Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians.
• Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.
• Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians.
• Uses metrics to drive accountability and performance.
• Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
• Ensures use of PPE and the application of safe behavior, including driving, by all employees.
• Ensures customer service and quality of work meets customer requirements and Source standards.