HVAC/R Service Manager - Light Commercial - CoolSys : Job Details

With over 150 years of experience,and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC&refrigeration installations, remodels, service&maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.WHY JOIN USWe understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay range: $95k - $120k annually
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K)match
• Life insurance, AD&D and long-term disability
• Tuition reimbursement
• Opportunities availablenationwide
• Employee discountson vehicles, hotels, theme parks, select cell phone bills and so much more
• Pet Insurance
• Legal Plan, and ID Theft Protection

Project/BusinessResponsibilities:

• Manages the Service P/L forassignedbranch(s).
• Forecasts staffingrequirements.
• Effectively prioritizes customer calls andadvisesdispatch accordingly.
• Ensures customer requirements are followed and calls are completed on a timely basis.
• Ensures customer rules are accurately adhered to and approves work orders.
• Reviews dashboards and financial reports and takesappropriate action.
• Oversees the procurement of parts and supplies.
• Maintains communication with customers and ensures their expectations are met.
• Resolves issues or problems thatimpactcustomer satisfaction.
• Manages andmaintainsfleet,partsand materials inventory,and resolves discrepancies or problemsin a timely manner.
• Develops andmaintainslong termrelationships with customers and subcontractors.

People Responsibilities:

• Communicates company direction, setsexpectationsand holds team accountable for results.
• Providesleaderships, builds a collaborative team and rewards accomplishments of the team.
• Interviews, selects, hires,and oversees onboarding ofsupervisors,team leads andtechnicians.
• Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.
• Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians.
• Uses metrics to drive accountability and performance.
• Ensures compliance of Service policies and procedures, includingeSo, refrigerant tracking,timeand attendance, etc.
• Ensures use of PPE and the application of safe behavior, including driving, by all employees.
• Ensures customer service and quality of work meets customer requirements and Source standards.