Hybrid Health Care Customer Service Representative - State Collection Service : Job Details

The GREAT STATE TEAM is seeking motivated individuals to join our rapidly growing team of Health Care Customer Service Representatives (Hybrid). Our hybrid work model combines the best of both worlds with three (3) days in office at our Beloit, WI location and two (2) days remote. As a Hybrid Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. If you meet challenges head on and thrive in a fast paced, team environment you are sure to find a career with State rewarding. **Veterans and Military Spouses Encouraged to Apply** What You'll Do:

• All employees must remain on camera when working.
• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client enquiries as needed
• Enters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

What We Are Looking For:

• High School Diploma or GED Required
• 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
• Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organization skills. The ability to work on multiple tasks simultaneously
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Ability to work successfully and cooperatively within a team-based environment
• Bilingual candidates will provide additional support for bilingual calls

Wage:

• $17.00 per hour

Hybrid Schedule:

• As a hybrid employee you'll work three days per week onsite in our Beloit, WI location and two days per week from the comfort of your own home. Monday - Friday from 8:00am - 5:00pm.

Training Hours:

• Training is MANDATORY during the first two weeks Monday - Friday from 8:00am - 5:00pm. You will be required to be onsite in the Beloit office during this time.

We Offer a Comprehensive Benefits Package:

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
• Paid time off starting at 90 days and annual profit sharing
• 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day
• Family Friendly Events
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided

* Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of a criminal background check and references. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer . All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.