Implementation Consultant - Unlimited Systems : Job Details

About Unlimited:

Unlimited Systems is a group of healthcare leaders, revenue cycle experts, tech gurus, and client success champions committed to simplifying revenue cycle management for specialty healthcare providers. For over two decades, we've been delivering market-leading technology solutions proven to help oncology and other specialties automate complex tasks, reduce unnecessary manual effort, and accelerate cash flow.

Recognized as a Cincinnati Top Workplace, we take pride in taking care of our people by ensuring everyone knows where we're headed, how we're getting there, and how to be part of the process. Each member of our team works with leading-edge technologies to maintain and support a full range of commercial software products deployed across our national client base. With Unlimited Systems you will have the opportunity to develop a solid understanding of healthcare technology and enhance your skills in customer relationship management, professional consulting, leadership, and healthcare software innovation. New Consultants join our Client Services department, a team of supportive and positive individuals who strive to exceed expectations with each customer interaction.

Minimum Qualifications:

• Bachelor's Degree in Business Administration or relevant field required
• Eligible to work in the United States without visa sponsorship

Associate Implementation Consultants Characteristically Have:

• Strong verbal and written business communication skills
• Ability to manage multiple tasks with varying priorities
• Strong organizational and problem-solving skills
• Self-motivator with strong time management skills
• Strong customer service skills
• Minimum of 1 year of software implementation and training (or other relevant experience) and is highly successful in their current role

About the Job:

As an Associate Implementation Consultant on our Revenue Cycle Performance team, you will be ensuring the success of our national client base of cancer treatment centers, implementing and training our customized software solutions. We are seeking personable, responsive, motivated team members to join both our expanding, close-knit team of professionals! Implementation Consultants work directly with new and existing customers to ensure their system configuration and workflows are as efficient and effective as possible.

Duties and Responsibilities:

• Provide onsite training support as needed
• Conduct on-demand remote product and process training for internal and external customers
• Coach clients through implementing workflow changes
• Product implementation and configuration
• Responding to client inquiries via telephone and e-mail using internal case management software
• Facilitating service and product delivery satisfaction through cross-functional team collaboration
• Identifying high-priority issues and responding with a standardized escalation process
• Building proficiency on Unlimited Systems' software products and service offerings
• Leveraging Unlimited Systems' tools, processes, and standards
• Travel up to 75%

Compensation Plan:

• Full-time position - base salary commensurate with skills/experience, plus travel incentive(s)
• Structured annual bonus program
• Company matching 401(k)
• Employee Health and Dental insurance premiums fully paid by Unlimited Systems

Perks:

• Recognized Top Workplace
• Hybrid work environment – primarily work from home with intermittent in-office touchpoints
• Professional training opportunities
• Fun team-building and community involvement activities
• Modern office with company-provided beverages
• Fitness, entertainment, dining, and shopping options near office headquarters

Unlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services, and products, visit www.unlimitedsystems.com.