Implementations Specialist - Unit : Job Details

ABOUT UNITUnit is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies launch bank accounts, cards, payments, and lending in weeks - not years. Unit was founded by a team with deep fintech and financial services experience and the first banking-as-a-service platform to reach unicorn status. We have raised over $169 million to date from top investors including Insight Partners, Accel, Better Tomorrow Ventures, Aleph, and Flourish and serve 140+ customers including AngelList, Honeybook, Roofstock, and many more.About the roleWe're hiring an Implementations Specialist to be a key player in delivering an efficient and high-quality implementation experience to Unit's customers. The role is based in New York City. As an Implementations Specialist, you will:

• Work directly with Unit's customers to manage their onboarding processes, ensuring a smooth and successful go-live.
• Support existing Unit customers with updates to their programs.
• Directly impact Unit's revenue realization by executing efficient, timely, and successful projects.
• Work cross-functionally with all teams at Unit to ensure successful customer delivery.
• Improve Unit's operations in all aspects of our implementation work.

This highly entrepreneurial role requires curiosity, a strategic thinker, and a mentality of extreme ownership. The successful candidate will make an immediate and continuous impact on Unit's operational excellence and our customers.Who we're looking for

• 2+ years of experience in customer success, project management, or management consulting.
• Client-facing experience, preferably in a tech company.
• Detailed, organized, and clear communicator.
• Demonstrated ability to develop strong relationships with internal and external stakeholders.
• Team-focused and are energized by collaborative problem-solving.
• Enthusiastic about fintech and creating the future of financial infrastructure.

LIFE AT UNITWorking at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We're a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.