Import/Export Operations Customer Service - NNR Global Logistics : Job Details

JOB SUMMARY

Responsible for coordinating the export/import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales and the Branch Manager.

Duties & Functions

• Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported.

• Contact trucking companies to arrange for pickup of customers freight.

• Receive freight in warehouse and perform TSA safety checks.

• Label freight for export.

• Contact air and ocean carriers to book export shipments.

• Close consolidations.

• Review procedures and implement TSA safety regulations as developed by the Head Office.

• Arrange for import documentation pickup at the airlines.

• Review immediate Transport documents for US Customs.

• Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner.

• Correspond with NNR Japan and other overseas agents.

• Provide the customer with quotations when sales staff is not present.

• Provide the sales staff with market research.

• Generate proposals for the sales staff.

• Assist sales staff with correspondence, faxes, etc.

• Contact present customers who have not shipped regularly to determine shipping status.

• Contact import customers to relay arrival information.

• Assist with the collection of customer accounts.

• Conduct telephone sales to prospective customers.

• Update airline rates for sales department files.

• Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints.

• Set up and maintain customer files.

• Perform other duties as requested by management.

QUALIFICATION STANDARDS

Education & Experience:

• Minimum requirement High School diploma or GED.

• Thorough knowledge in international freight forwarding operations both Air and Ocean.

• Proficient with Microsoft Office applications.

• Forklift safety certification.

• Ability to use basic math skills to calculate freight, storage, duty and other charges.

Physical requirements:

• Flexible and long hours sometimes required.

• Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.