In-House Dispatch Specialist - HighGround : Job Details

In-House Dispatch SpecialistUrgently Hiring - Dry Force is currently hiring for our in-house Dispatch Team! Dry Force is searching for individuals with a strong work ethic, an upbeat attitude and an emergency-services background to contribute to the success of a quickly growing small company. You will work with our A+ Dispatch Team and be responsible for the interactions with our customers, subcontractors, and internal staff. The perfect candidate must:

• Be Courteous, Professional, and Provide Excellent Customer Service
• Be driven by daily goals and have a hard-working mindset
• Thrive in a team atmosphere
• Be committed to preserving the culture of Dry Force

Our Benefits Include:

• Competitive pay plus bonus structure
• Health Insurance (Employee coverage paid 100% by Dry Force)
• Life Insurance - After 90 days - ($25k Coverage paid by Employer)
• Short & Long-term Disability Insurance
• Six (6) Paid Holidays + One (1) Floating Holiday - After ninety (90) days
• PTO/Vacation - After one (1) year of service
• 401K - After ninety (90) days of service with company match

Responsibilities Include:

• Operate a multi-line phone in the corporate office to aid in call- taking, dispatching technicians and project managers, and other personnel supporting Dry Force services.
• Provide pre-arrival instructions to customers while they are awaiting a technician.
• Coordinate emergency work orders, relaying information to closest and most suitable technicians available
• Monitor jobs in order to provide customers with feedback during calls
• Serve as an empathetic liaison to the customer - Our clients are calling us at a very difficult time and being sympathetic AND helpful is a requirement of the position!
• Enter, update, and retrieve information from several applications
• Answer or forward non-emergency requests for assistance to the appropriate persons

Minimum Requirements:

• 1+ years of experience dispatching preferred
• 1+ years in a direct customer service, call center environment preferred
• Computer skills are required with the ability to learn new systems, Proficient in technology and dealing with equipment and software
• Must be able to pass a drug screen and have clear criminal background check
• High School Diploma or GED
• Must be flexible in working any shift assigned, be able to work overtime as needed and some holidays
• Must have reliable transportation

Since 2003, Dry Force Corp has been preserving, protecting and restoring residential and commercial properties damaged by water and fire. As a result, Dry Force has quickly become one of the largest and most trusted names in the water damage restoration industry.Do you want to be part of a winning team with a family atmosphere? Do you live by the credo 'work hard, play hard'? Do you want a real chance of advancement in an organization where you will be truly challenged like never before? Being a part of the Dry Force team isn't always easy (as a matter of fact, it's usually never easy) but it's so rewarding to work along others that work hard and want to WIN!#INDDF