In-Store Operations Associate - BOGGI MILANO : Job Details

About Us Boggi Milano is an Italian brand with over 200 stores across 50 countries. We are committed to ambitious goals, driven by innovation, sustainability, and quality. Through the use of cutting-edge high-performance materials, our brand continues to evolve. At Boggi Milano, we recognize that our people are essential to our growth, and we seek individuals who are excited to contribute to our ongoing success. Your OpportunityIn-Store Operations is responsible for the management of all till operations and activities related to the use and operation of technological systems of the store in compliance with company regulations and procedures; ensures the correct and punctual performance of administrative tasks and actively contributes to CRM and customer service activities Benefits Package:Base hourly: $22.00-$24.00Comprehensive bonus structureDental, Health, Vision, 401(K)PTO and Sick TimeEmployee DiscountsProfessional and Career DevelopmentHow You Will ContributeSales (20%)

• Provide high-level service to all customers (online and offline), maximizing every contact opportunity to promote the brand and product.
• Proactively inform customers about brand loyalty programs to enrich and maximize the customer database.
• Act as a Brand Ambassador to ensure alignment with the brand's image and style standards.
• Build long-term customer relationships to strengthen the brand's image and prestige.

Operational Excellence (80%)

• Manage cash transactions (payments, returns, vouchers, gift cards, credit notes) while adhering to company regulations, ensuring accurate monetary flow and customer satisfaction.
• Oversee omni channel flows (e.g., Click&Collect, Seek&Send) within deadlines and guidelines.
• Enhance omnichannel customer service by using technology to provide a 360° shopping experience and boost sales.
• Support customer service activities as needed to maintain high customer satisfaction.
• Handle invoicing, petty cash, and bank payments efficiently and accurately.
• Manage back-office and workflow activities in a timely manner.
• Issue national and international sales invoices, including Tax-Free services, complying with local regulations.
• Process payments via credit cards and bank transfers, ensuring proper checks.
• Oversee stock activities according to company protocols to ensure efficiency.
• Coordinate communications with headquarters, collaborating with store management to relay relevant information to staff promptly.
• Train and support the team in procedures and operations.
• Contribute to store maintenance and cleanliness to uphold the brand image.

Who You Are:

• Have 2 years of demonstrated experience in direct retail operations, ideally within a premium or luxury brand.

• Have at least 1-2 years of proven experience in cash operations
• Fluent in English (speaking and writing), additional languages are a plus
• Tech savvy and strong communication skills
• Ensuring accuracy in transactions, stock handling, and reporting.
• Being open to feedback, supporting colleagues, and contributing to a positive team atmosphere.
• Handling unexpected changes, such as high customer volume, new policies, or urgent tasks.
• Prioritizing tasks effectively to manage time and complete tasks on schedule.
• Keeping the workspace organized to maintain efficiency and productivity.
• Addressing customer concerns, stock issues, or operational challenges quickly and efficiently.
• Being reliable, punctual, and responsible in fulfilling duties. Strong work ethic
• Multitasker and staying organized to handle various responsibilities without compromising quality.
• Ability to lift 35 lbs. + and stand for long periods of time
• Flexible to work weekends, peak seasons, and holidays

Why work with Boggi Milano?Boggi Milano combines the best of Italian craftsmanship with innovative designs, offering employees the chance to represent a prestigious brand known for elegance and quality. At Boggi Milano, innovation is at the core. The brand leverages technical, high-performance materials to create products that meet the evolving demands of customers.Employees are part of a dynamic and growing company, with numerous new store openings and partnerships planned. Join an international workplace that values diversity, equity, and inclusion. Employees from different cultures and backgrounds collaborate harmoniously. Boggi Milano promotes work-life balance and fosters an environment that values employee well-being.Boggi Milano is in a phase of global expansion, creating exciting opportunities for employees to contribute to new projects and help shape the brand's future.Boggi Milano is committed to protecting the privacy and personal information of our employees and customers. All personal data will be handled in accordance with applicable privacy laws and regulations, including the New York State Consumer Privacy Act and other relevant statutes.Diversity CommitmentBoggi Milano is committed to fostering a diverse workforce. We believe in diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation... - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company. We are proud to be an Equal Employment Opportunity (EEO) employer. We do not discriminate against any individual based on race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected category. We are committed to fostering an inclusive workplace where everyone can thrive.Follow us on LinkedIn to stay connected with our Boggi World: LinkedIn - Boggi Milano