Inbound Patient Account Services Coordinator (Remote) - CVS : Job Details

An Inbound Patient Account Services Specialist advocates for the patient and portrays Putting People First by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Coordinator will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review. We will support you by offering all the tools and resources you need to be successful in a collaborative team environment. Key Responsibilities of the Inbound Patient Account Services Coordinator:Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patients journey from order to reimbursement for services. Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services. Build a trusting relationship with patients by engaging in meaningful and relevant conversation. Manage difficult or emo...Patient, Coordinator, Customer Service, Account, Remote, Healthcare, Retail