Incident Response Systems Engineer - C4 Technical Services : Job Details

Incident Response Systems Engineer Work Location: Remote Description: Associate IT Systems Engineers for Infrastructure Automation are responsible for monitoring ticketing queues, providing troubleshooting for failed automation scripts, and contributing to process improvements based on operational observances. Associate IT Systems Engineers provide technical support, troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions. Essential functions:

• Manages system/application environment and ongoing operations
• Contributes process improvements based on incident resolution tasks
• Troubleshoots failure of processes, scripts, and technologies
• Monitors ticketing queues and ensures timely processing of tickets
• Researches, designs, implements and tests technology solutions
• Proactively monitors and reports performance and utilization of assigned technologies
• Resolves alerts and performs remediation activities
• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners
• Collects and presents data for reporting and planning
• Assists with developing tactical strategies, processes and procedures related to systems/application administration
• Collaborates with IT and business area partners on work groups and initiatives
• Determines best course of action for meeting business needs
• May provide input into infrastructure architecture designs
• Writes programming/scripting
• May participate in Disaster Recovery planning and exercises
• Ensures execution and alignment to architectural standards and blueprints.
• Performs on-call activities as needed for the environment and technologies

Requirements:

• Basic understanding of computer systems, operating systems, software, networking, and programming.
• Familiarity with troubleshooting techniques and ability to resolve basic IT issues.
• Experience implementing and administering/managing technical solutions in major, large-scale system implementations.
• Strong communication and customer service skills, with the ability to work with both technical and non-technical customers.
• Ability to manage tasks independently and take ownership of responsibilities.
• Ability to learn from mistakes and apply constructive feedback to improve performance.
• Strong attention to detail and ability to follow instructions.

Preferred Skills/Requirements:

• Experience with scripting and programming languages such as PowerShell, C#, Python, and Ansible.
• Experience with Linux and Windows Server operating systems.
• Experience using Git for version control
• Knowledge of ITIL Best Practices
• ITSM and Ticketing solutions such as Remedy or Service Now

Preferred Education:

• Associate degree in Computer Science, Computer Engineering, Information Technology or equivalent work experience

REQUIRED EDUCATION/EXPERIENCE:

• HS diploma or GED required
• 0-2 years of experience in IT Support, Help Desk, Systems Engineering, or a related field with a strong desire to learn
• Must have strong troubleshooting experience
• Must know how to read code or scripting (not writing) and be able to troubleshoot based on incident error messages
• PowerShell scripting experience is A HUGE PLUS

#DICE [email protected]