Income Maintenance Supervisor II - Food & Nutrition Services - Johnston County, NC : Job Details

Salary : $53,501.77 - $90,953.01 AnnuallyLocation : Johnston County DSS, NCJob Type: Full-TimeJob Number: 02301Department: Social ServicesOpening Date: 01/28/2025FLSA: Exempt Johnston County is an Equal Opportunity Employer. Description *This position is being re-advertised and will remain open until filled. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.* The Johnston County DSS mission is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community. Johnston County Department of Social Services has an immediate opening for an Income Maintenance Food & Nutrition Supervisor. The Income Maintenance Supervisor provides supervision, training, support, and leadership to a Food & Nutrition Unit and reports to the Economic Services Program Manager. Duties and Responsibilities The primary purpose of the Income Maintenance Supervisor position is to guide and direct Income Maintenance workers in the Food and Nutrition Services.This position must have thorough knowledge of the NC FAST system and some knowledge of EIS.This position is also responsible for answering general inquiries by phone or in person and making referrals to other program areas or agencies in the community when needed.This position must be able to read, understand and adhere to program policy and guidelines set by the state.This position must be able to interview and communicate effectively with customers, other agency personnel, and the general public in person and via phone.This position is required to maintain and monitor continual compliance for all program requirements and respond to customer's need for assistance regarding their eligibility.This position is also responsible for ensuring training needs are met for staff.Also, this position is required to evaluate caseworker's work performance.This position is also responsible for assigning home visits as necessary as well as arranging transportation if needed for a client to get to a particular place to get information that is needed to complete an application or review.Other duties may be assigned such as Shelter or Emergency Management duties during a disaster. Knowledge, Skills and Abilities

• Thorough knowledge of manuals, rules, and procedures used in determining eligibility.
• Thorough knowledge of investigative procedures and techniques.
• Thorough knowledge of the rules, regulations, policies, and procedures of the judicial systems.
• Considerable knowledge of agency's organizational rules, policies, and procedures.
• General knowledge of basic supervisory and management skills.
• General understanding of the budget and planning process.
• Good mathematical reasoning and computational skills.
• Ability to recognize, collect, and evaluate evidence to support actions.
• Ability to communicate effectively with applicants, community agencies, law enforcement agencies, and judiciary personnel to obtain or present pertinent data, and to negotiate agreements and/or cooperation between affected parties.
• Ability to maintain effective working relationships with other employees, the general public, and the judicial system.
• Ability to present information orally or in written form.

Desired Education and Experience Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; oran equivalent combination of training and experience.*Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience listed on the application itself, not in supplemental documents attached. Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted. * NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

• If the position requires a degree, you will be required to furnish original transcripts within 30 days of hire date.
• We may require a background check that may include criminal, motor vehicle, sexual offender registry, pre-employment drug screening or others based on job requirements.
• Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment.

Johnston County provides a comprehensive, affordable insurance and benefits program.Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com*This description applies to benefits eligible positions.01 Please select your highest level of education completed.

• High school diploma (or GED)
• Associate's degree
• Bachelor's degree
• Master's degree
• PhD or other professional degree

02 Do you have experience supervising an income maintenance program at a Department of Social Services?

• Yes
• No

03 Do you have three years of experience as a caseworker orinvestigator in an income maintenance program?

• Yes
• No

04 Do you have experience in determining eligibility for Food & Nutrition Services at a Department of Social Services?

• Yes
• No

05 Are you familiar with NC FAST Reports and how to manage them?

• Yes
• No

06 Do you have a valid North Carolina driver's license?

• Yes
• No

Required Question