Infomation Desk Receptionist - Hillsboro Health : Job Details

Job Type Full-timeDescriptionThe Information Desk Receptionist will greet and guide patients and visitors via phone and in person. The receptionist is expected to have exceptional interpersonal skills, a dedication to customer service, and be able to welcome every person in a warm, caring, and professional manner. This position will work Monday through Friday with a rotating Saturday schedule. May include weekends, evenings, and Holidays. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports and promotes an environment conducive with the Mission, Vision, and Values of the hospital.
• Greets patients and visitors in a warm, caring, and professional manner.
• Escort patients and visitors to an appropriate location in hospital when necessary.
• Utilizes computer to determine patient locations for directing visitors to appropriate patient room.
• Ability to register patients.
• Function as the switchboard operator; answers facility phone calls and transfers appropriately.
• Maintain orderly condition of assigned work area.
• Maintain confidentiality of all patients, hospital, and physician related information
• Is knowledgeable of general hospital and department specific policies and procedures.
• Other duties may be assigned and are subject to change with or without prior notice.

ADDITIONAL DUTIES

• Completes assigned daily duties.
• Follows expected work practices.
• Displays thoroughness and accuracy of work.
• Works in a safe manner, including reporting unsafe equipment or environment.
• Well organized, accepts assignments willingly and accomplishes them in a timely manner.
• Anticipates problems and suggests solutions.
• Works steadily and always keeps busy.
• Maintain knowledge and skills necessary to communicate and interact with patients, visitors, and staff in the following age groups: Infant, Pediatric/adolescent, Adult, and Geriatric
• Ability to work well with a diverse work team.
• Ability to work under pressure with time constraints.
• Ability to concentrate while multi-tasking.
• Ability to work independently with minimal supervision.
• Good mental health and emotional maturity
• Maintain appearance appropriate for job duties.

(The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by Hillsboro Health.)SUPERVISORY RESPONSIBILITIESNoneRequirementsEDUCATION AND/OR EXPERIENCE

• High school diploma preferred.
• Required proficiency in general clerical office duties, i.e., computer keyboarding, and average typing skills.
• Excellent customer services skills required.
• Previous experience as receptionist or secretary is preferred.

CERTIFICATES, LICENSES, REGISTRATIONSNonePHYSICAL DEMANDS

• Prolonged, extensive, or considerable sitting
• Constantly required to use arms, hands, and fingers for repetitive movement - typing, and occasional grasping, pulling, and pushing
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

WORK ENVIRONMENT

• Work is sedentary.
• Duties are performed within comfortable climate-controlled surroundings.
• Exposure to infectious disease
• Daily contact with patients, visitors, other hospital staff and physicians

CORPORATE COMPLIANCEReceives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health's Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows how to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse.