Information and Assistance Specialist - Sheboygan County, WI : Job Details

Salary: $26.33 - $30.00 HourlyLocation : Sheboygan Falls, WIJob Type: Full TimeJob Number: 2024-163Department: Health & Human ServicesOpening Date: 12/06/2024Purpose and SummaryWhy Sheboygan County?It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.Becoming a member of our growing team also means that become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following:

• Generous benefits package and access to our free InHealth Clinic
• Time off: 15 vacation days, sick time and 10 paid holidays
• Other perks: Referral program, Wisconsin Retirement System, education discount, and much more

What to Expect: Under the supervision of the ADRC Supervisor, provides information and assistance, connecting older adults and adults with disabilities and caregivers to programs and services, including public and privately funded options. Provides assessment and long-term care options counseling services to older adults and adults with disabilities in Sheboygan County. Offers Options Counseling built on the strengths of individuals, families, and the community. Works collaboratively with internal and external services in order to advocate for consumer needs to assure services are delivered. Essential Duties

• To provide the general public, particularly adults who are elderly or disabled, with information and assistance to a wide range of community resources; help inform and educate people about their options; assist in connecting them to programs, services and public benefits; and provide intake/on-call, including referrals to Adult Protective Services, eligibility determination and enrollment into Wisconsin long-term care benefit programs.
• Administer the Long-Term Care Functional Screen to determine functional eligibility; provide information about publicly funded long-term care and assist consumers throughout the process.
• Complete and maintain appropriate and timely documentation on consumers in the consumer records and databases; complete and maintain required agency documentation for 100% Time Reporting purposes.
• Provide consumer-driven prompt, accurate, and friendly customer service responses to requests for information about an array of topics and for access to long term care resources; searches through the Information and Assistance resource database, as well as other written and computer-based information resources to identify, evaluate, and suggest potential programs and services; collects consumer information and assesses client/family needs in order to provide the information and assistance with a trauma informed care approach.
• Perform other duties as assigned.

Qualifications

• A Bachelor's Degree from an accredited college or university in a health or human service related field or have a license to practice as a registered nurse in Wisconsin pursuant to Wis. Stat 441.06, and an understanding of the aging and disability populations.

Work Environment & Physical Requirements

• Frequent contact with co-workers, consumers, State and County personnel, community partners, and members of the public. Must have the ability to participate in a work setting as a team player.
• Meet all training requirements as specified by DHS. Including the successful completion of the adult long-term care functional screen certification course within 3 months of hire. Complete the ongoing State functional screen quizzes, refresher courses, and continuing skills testing. Complete the Learning management system requirements for an ADRC specialist in order to provide information and assistance and options counseling to the ADRC target populations.
• Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Maintain valid driver's license, access to reliable personal transportation and functional screen certification while employed in this position.
• Must be able to operate and be conversant with office equipment including phone, computer, facsimile, calculator, printer and photocopier. Familiarity and capacity to work with various software applications and keyboarding proficiency are essential.
• Risk of blood borne pathogen exposure is considered low.

Sheboygan County offers a wide range of employee benefits. to view benefit overview.