Information Services Support Specialist - Upstate Cerebral Palsy : Job Details

DescriptionPay $43,000 annuallyThe Information Services Support Specialist is a fast-paced, dynamic on-site role that supports, deploys, maintains, repairs and upgrades in-house computer systems. Technologies include laptops, desktops, VOIP phones, cellular phones, audio/video equipment, printers and peripherals. This role is responsible for delivering exceptional customer service and empowering end users to effectively use technology.Core ResponsibilitiesProvide excellent customer support by resolving technical issues promptly and professionally.Receive, respond to and document support calls in the Support Services Call Center.Install, configure, maintain, repair, and troubleshoot end user workstation hardware and peripherals.Configure mobile devices and assist end users with basic functionality.Support remote sites through proactively scheduled on-site visits and responding quickly during emergencies.Update asset inventory when making system changes, additions, moves and disposals.Provide end users with basic computer system training.Coordinate with vendors for external support of computers, telephones, printers and other hardware.Participate in the after-hours Support Services Team on-call rotation.Escalate cybersecurity requests and concerns to IS Security Personnel.QualificationsAssociate's Degree in field of Computer Science or related field OR;1+ years' experience in a technical support or customer service role.Experience with the following technologies:Mobile Devices: Android, Apple iOS devicesNetworking: Configuration of Personal or SOHO Routers, Entry-Level TroubleshootingNetworking Protocols: TCP/IPPCs & Peripherals: Diagnostics & Troubleshooting, HardwareSoftware: Asset Management, Help Desk or Ticketing/Tracking, Microsoft Office, Remote Assistance, Virtual Meeting (Teams, Zoom, Etc.), WindowsTools: Cable Testers, Crimpers, Network TonersKnowledge or familiarity of the following technologies:Active Directory: NTFS Permissions, Users & GroupsNetworking: Basic understanding of IP networks, Ethernet cabling, firewalls, routers, switches & wirelessOffice 365: OneDrive, Outlook Online, TeamsSoftware: Mobile Device ManagementTelecommunications: Basic understanding of VOIPFlexible hours including nights, weekends, and working from home required.After-hours on-call responsibilities.Travel is required. Must have a valid NYS driver's license & dependable vehicle.BenefitsOur work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.Comprehensive Health/Dental/VisionDirect DepositFlexible Spending Account (FSA)Retirement Plan 403(b)Life InsuranceVoluntary BenefitsEmployee Assistance Program (EAP)Generous PTO Plans (Sick, Vacation and Employee Leave)Tuition ReimbursementService AwardsEmployee Appreciation EventsEmployee DiscountsUpstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.orgTo access a copy of the job description Click Here - IS Support Specialist ( or better in Computer ScienceLicenses & CertificationsRequiredDriver LicenseExperiencePreferred1 year: technical support or customer service