INFORMATION SERVICES TECHNICIAN - SSS - FRONT DESK - PART-TIME - City of Omaha, NE : Job Details

Work Type: Part-time

Nature of Work: Summary:

This is intermediate administrative work in the Police Services Bureau of the Omaha Police Department. Work involves providing customer services at the front desk of Police Headquarters during a shift, retrieving and selling accident and crime reports and mug shots, registering handguns, registering taxi drivers, taking fingerprints, researching and compiling information concerning weapons charge related subpoenas, retrieving documentation pertaining to juvenile cases ordered by juvenile court judges to be sealed, assisting individuals to complete reports and complaints in person and over the telephone, answering the central telephone, opening the cash register, and issuing passes to visitors. ITask assignments are rotated among incumbents assigned to the Telephone Report Squad and Front Desk Squad. Incumbents perform their jobduties with relative independence and receive guidance from a superior as needed and must be willing to work a variety of shifts/schedules including nights, weekends and holidays.

Education and Experience: (The knowledge, skills, and abilities above may be acquired through, but are not limited to, the following combination of education and/or experience.)

Education equivalent experience:

Essential:

* High school graduation or its equivalent AND Two (2) years of experience in general clerical work.

Required Knowledge, Skills, and Abilities: Competencies and skills:

Essential:

* Knowledge of business English, spelling, grammar, and punctuation.

* Knowledge of general office procedures and standard clerical techniques and office equipment.

* Knowledge of and ability to operate a computer or other technology using standard or customized computer or systems software applications appropriate to the assigned tasks.

* Ability to learn and adapt to advances in computer and electronics device technology and software.

* Ability to establish and maintain effective working relationships with fellow employees and members of the general public.

* Ability to understand oral or written instructions.

* Ability to maintain confidentiality.

* Ability to quickly and accurately perform basic mathematical computations including addition, subtraction, multiplication, and division.

* Ability to operate a cash register and other office equipment.

* Ability to read the English language.

* Ability to interact with others and remain calm when they are upset, become abusive, violent, or are in need of emergency medical attention and alert an officer or emergency responder when necessary.

* Ability to learn and become certified to fingerprint individuals, perform national crime background checks, write reports, and handle weapons safely, especially handguns.

* Ability to learn and implement the Police Policies and Procedures manual, general orders, city ordinances, and state and federal laws.

* Ability to memorize and retain codes and information.

* Ability to analyze and categorize police reports.

* Ability to detect coding errors.

* Ability to hear and speak clearly and distinctly, and to communicate effectively.

* Ability to view information on criminal history screens.

* Ability to focus on a single source of auditory information in the presence of other distracting or irrelevant auditory stimuli.

* Ability to maintain flexibility in responding to changing requirements and in coordinating multiple priorities.

* Ability to respond rapidly and effectively to record checks and to maintain emotional composure in order to organize work and to maintain a high level of productivity during periods of stress or high activity.

* Ability to work a variety of shifts/schedules including nights, weekends, and holidays.

* Ability to adhere to safety policies, procedures, and guidelines.

* Ability to work in a sitting position and type 76 to 100% of the time.

* Ability to reach from 76 to 100% of the time; walk from 51 to 75% of the time; and bend, stoop, stand, walk, push and pull from 26 to 50% of the time.

* Ability to move and transport objects weighing up to ten (10) pounds up to 33% of the time.

Essential Functions: (Any one position may not perform all of the duties listed, nor do the listed examples include all of the duties that may be performed in positions allocated to this classification.)

Detailed responsibilities:

* Responds to requests from individuals, attorneys, insurance agents, and others for the sale of accident reports and photographs (which must first be obtained from the Forensic Laboratory), crime reports and mug shots, (assessing their need or authority to receive such documents); retrieving the original reports from file, making copies, and selling them.

* Receives handguns for registry; identifying handguns and ensuring handguns are not loaded; obtaining the registrants' state gun certificates, driver's licenses, and report of gun sales slips if purchased in Douglas County; entering registrants' names into the National Crime Information Network to conduct checks of their records, at times with other law enforcement agencies, to ensure that the weapons have not been stolen and that the registrants have no warrants or other reason for denial of registrations.

* If warrants exist that are without disposition, attempts to determine that disposition; retrieving and copying documentation if the registration is to be denied; giving one copy of the handgun refusal letter to the registrants; confiscating the handguns in question and booking them into Police Property.

* Processes applications for chauffeur's licenses, checking local driving records and local and national crime records for outstanding warrants, collecting the necessary accompanying documentation (i.e., photographs, fingerprints, and driver's licenses), and issuing permit numbers.

* Takes fingerprints from persons requiring fingerprint processing.

* Receives, sorts, distributes and time stamps subpoenas into mailbox trays or filing cabinets.

* Receives and transcribes non-emergency telephone information to complete reports from citizens.

* Checks police reports for completeness and accuracy and returns reports if incomplete; assigns appropriate codes and enters data to create criminal histories.

* Assists with training new Information Service Technician incumbents, as needed, including working alongside, reviewing documents and/or computer entries, and answering questions.

* Researches and compiles information to provide the desk sergeant with needed documentation to present in court concerning weapons charge related subpoenas such as whether the weapons have been stolen, whether they have been registered, and if there are any other weapons involved in related incidents.

* Assists individuals to complete crime, stolen vehicle, accident, misdemeanor assault, missing person, missing person cancellation, and other incident and information reports and complaints in person and over the telephone, further directing them, and notifying other authorities in such cases as reported assaults by officers and possible suicides and abductions.

* Retrieves warrants from file, conducts data checks and determines whether the individual(s) should be taken into custody based on the data check; when necessary, arranges for an officer to take the individual into custody.

* Answers the telephone, responding to questions, taking crime stopper tips, assigning case numbers, forwarding calls to the desired bureaus, or dispatching officers as needed.

* Notifies authorities of the Communications Department of missing persons, providing names, descriptions, and other pertinent data, and provides reports of these incidents to the Data Review unit so that other law enforcement agencies may be notified.

* Counts monies in bond envelopes, prepares receipts, and places them in a locking bank bag to be sent to the appropriate court.

* Opens the cash register at the beginning of each shift, ensures that the correct amount of working cash is present, prepares the visitor sign-in book, and compares the jail census with the records of persons currently detained to ensure that only current detainee records are present and that no warrants or other extraneous documents have been left by the previous shift.

* Reconciles monies in the register with receipts issued at the end of each shift and seals them in a locked money container for transfer to the court house.

* Issues passes to visitors to headquarters after ensuring their need to be admitted and directing them to their destinations.

* Assists police officers or agents from other jurisdictions by checking computer and physical files to determine if there are warrants on individuals and retrieving, copying, and providing the officers with such items as investigation reports and mug shots.

* Maintains regular job attendance in accordance with a schedule established for the position by the supervisor.

* Performs other related duties as assigned or as the situation dictates within the scope of this classification.

Special Qualifications: Other information:

Must pass a typing test with a net accuracy of thirty (30) words per minute with 90% accuracy at the time of application.

Must be willing to submit to and pass extensive personal background checks.

Pay Range: $20.17

Benefits: Not applicable to part-time/seasonal employment

Who Can Apply: Any person who meets the qualifications and other requirements described in this posting.

How to Apply: Completed City of Omaha employment applications must be submitted using the on-line application from the City website. It is the sole responsibility of the applicant to check and ensure that any and all required application materials and supplemental forms are received by the City of Omaha Human Resources Department. You may confirm receipt of any materials and forms by contacting the Human Resources Department. If the materials are not received in the Human Resources Department, they will not be considered. There will be no exceptions to this rule. If you do not meet the requirements at the time of this posting, once you do meet the requirements you may apply when it is posted again.

Examination Information: Not applicable to part-time/seasonal employment

Veteran Points: Not applicable to part-time/seasonal employment

Conditions of Employment: Candidates must provide proof of U.S. citizenship or proof of permanent residence or authorization to work. The City of Omaha reserves the right to conduct criminal history, driving record, reference and credit checks and a background investigation on applicants for employment. Successfully passing a criminal background review, reference check, and if applicable, a credit check, is required as a condition of employment. If applicable, the City will require that you successfully pass a review of the driver's license, driving abstract, a pre-employment drug test, a hearing test and a back screening examination as a condition of employment. Failure to provide the information requested in the application process in a truthful, accurate and complete manner may result in disqualification, revocation of conditional employment or termination.

Reasonable Accommodation: The City of Omaha does not discriminate on the basis of disability. If you need a disability-related accommodation during the job application or selection process, advise the Human Resources Department at least 48 hours prior to the need by emailing [email protected].

If Under Age 16: Any employee under the age of 16 will need to provide a copy of your certified Nebraska Department of Labor Employment Certificate (for Minors 14 and 15 Years of Age) in order to begin working. Visit the Nebraska Department of Labor website to download the form

For a complete job description please visit the City of Omaha's website at hr.cityofomaha.org/compensation

Contact Points:

City of Omaha Human Resources Department

1819 Farnam St, Suite 506

Omaha, NE 68183

Phone: (402) ###-####

Fax: (402) ###-####

Website: hr.cityofomaha.org

Email: [email protected]

The City of Omaha is an Equal Opportunity Employer.