Salary: $21.04 - $24.84 HourlyLocation : Hibbing, MNJob Type: Permanent, Full-TimeJob Number: 24-203/420-01Department: AdministrationOpening Date: 12/18/2024Closing Date: 1/2/2025 11:59 PM CentralKind of WorkBy joining this team, you will play a critical role in supporting Veterans, their families and the office team by managing and distributing vital information. An Information Specialist ensures Veterans, and their families receive timely and accurate support while helping the office operate efficiently. Attention to detail and customer service skills are essential in providing high-quality assistance.We have one (1) full-time Hibbing area position available.The successful candidate will:
- Maintain a high level of confidentiality.
- Accurately prioritize day-to-day workloads.
- Organize and maintain records including service-related documents, benefits applications, and correspondence.
- Ensure secure and accurate data entry into office databases.
- Assist Veterans and their families in understanding initial guidance on eligibility requirements and necessary documentation for benefits.
- Direct individuals to the appropriate staff or external resources for further assistance.
- Support the office with a high volume of walk-ins and phone calls as well as respond to emails, and handle general inquiries from Veterans, their families, and community members.
- Disseminate updates on new policies, programs, or events relevant to the Veteran community.
- Support Veterans Service Officers by preparing paperwork, scheduling appointments, and managing workflow.
- Generate reports or summaries for office operations.
- Perform additional duties as assigned
The salary range reflected above is the normal hiring range for 2025. The full salary range, including longevity pay, is $21.04 - $28.63 per hour. This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME. Distinguishing Features of WorkAn employee in this class performs a variety of process tasks and problem-solving activities that require discretion and factual judgments to appropriately apply established procedures, policies and practices to work situations. Duties include explaining established departmental regulations, policies and procedures; and processing information gathered from varied sources to compile departmental records in accordance with established procedures requiring the employee to exercise some judgment to adapt and apply the appropriate procedures to a variety of normally recurring work situations. The work is performed under the direction of a designated lead worker or supervisory staff. Work Environment These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside. FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others. OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; work with clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive. Selection ProcessMINIMUM QUALIFICATIONS (Pass/Fail):
- Three (3) years full-time paid verifiable experience in a clerical support position.
- Demonstrated ability to operate personal computer-based systems.
- Proficiency, as defined by the Civil Service Commission, in operating word processing software.
- Ability to type from clear copy at a rate of 40 w.p.m./net.
RATING SYSTEM:Supplemental Questions will be 100% of the scoring process:Points will be awarded based on the applicants answers to supplemental questions 6-18.Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.Please Note: When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a Word document and copy/paste the answers into the application when you're finished writing. Failure to answer all of the questions on the Supplemental Questions page within 30 minutes may result in the deletion of your answers by the application system. TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE:
- December 19, 2024 - Applicant screening will begin
- Week of January 6, 2025 - Supplemental question scoring to be completed
- Week of January 20, 2025 - Interviews to be conducted
ESSENTIAL FUNCTIONS:The essential functions for this position are listed under the ILLUSTRATIVE EXAMPLES OF WORK on the specification, available in the Human Resources Department or online atwww.stlouiscountymn.gov/jobdescriptions.VETERANS PREFERENCE:If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:
- Veteran: DD214 noting character of service
- Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
- Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)
- Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.
Please refer to Minnesota Statue 197.455 for additional requirements. Click Here.PHYSICAL-MEDICAL STANDARDS:Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.DRUG TESTING: Applicants selected for appointment must take and pass a drug test. BACKGROUND CHECK:Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.EMPLOYMENT ELIGIBILITY VERIFICATION:All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment. PROBATIONARY PERIOD:Appointees to the position must successfully complete a twelve-month probationary period prior to being certified for permanent employment. NON-DISCRIMINATION:St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. Eligible St. Louis County employees earn a competitive salary and benefits package, including:
- Vacation, Sick and Personal Leave
- Paid Holidays
- Medical Plan
- Dental Plan
- Vision Plan
- Disability Insurance
- Life Insurance
- Flexible Spending Accounts
- Retirement Benefits
- Deferred Compensation
- BIPOC Peer Support Group
- Training and Advancement Opportunities
- Employee Wellness Program
- Employee Assistance Program
- Pet Insurance
Benefits are prorated for part-time employees and administered in accordance with the applicable collective bargaining agreement or management compensation plan.01 Please type or clearly print your name. 02 The information you provide related to your education, training, and experience is subject to verification.I understand that giving false information, failing to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification.
03 Which of the following describes your current level of clerical support experience?Full-time experience is defined as 40 hours/week or more on average. If you have part-time experience, please prorate it based on how many average hours/week you worked. For example, if you worked 20 hours/week for 6 months at a particular position, you should be credited with 3 months of full-time experience. If you worked 10 hours/week for 24 months at a particular position, you should be credited with 6 months of full-time experience. Internships, even if paid, do not count for the purposes of calculating experience for this question. Please note, we require that any work experience you claim credit for to also be listed in the Work Experience section of this application (to ensure standard information is collected, such as job title, duties, employer contact info, etc.).
- 0 - 11 months full-time paid clerical support experience
- 12 - 23 months full-time paid clerical support experience
- 24 - 35 months full-time paid clerical support experience
- 36 months or more full-time paid clerical support experience
04 Typing is an essential function as an Information Specialist II with St. Louis County. Please indicate the number of words per minute you can type below:
- 0-39 words per minute
- 40-69 words per minute
- 70+ words per minute
05 SME Explanation: Questions 6-18 will be reviewed by a Subject Matter Expert (SME). The questions will be scored and used to help determine 100% of your score. For each question, please list the organization(s) and/or employers where you gained the experience. All information listed must also be supported in the work experience section of your application.I have read and understand the instructions given above and acknowledge that I understand my score is derived 100% from my answers to supplemental questions 6-18.
06 Which of the following describes your current level of proficiency in Microsoft Word, Google Docs, Apple Pages or other similar product?
- No experience in Microsoft Word.
- Basic: Creating a new document; familiarity with the tool bar, icons & cursor; entering & deleting text; using the dictionary & spell check; using edit features such as cut, copy & paste; saving, printing and retrieving documents; simple paragraph formatting; applying bullets to a list and changing the page orientation.
- Intermediate: Comparing & merging documents and using templates; sharing documents; tracking changes; creating labels; formatting tables; formatting documents, inserting and editing headers & footers; inserting tables & charts; changing the page margins & inserting a date.
- Advanced: Designing & creating forms & templates; designing & creating electronic forms; using mail merge to create recipient lists, mailing labels & configuring Outlook to send merged emails; managing large documents by creating master and subdocument; creating & managing bookmarks, footnotes, endnotes & a table of contents; using the tracking features to enable revision in a document; use of macros to automate repetitive tasks; protecting documents; advanced table formatting & properties and applying themes & styles.
07 Which of the following best describes your current level of proficiency in Microsoft Excel, Google Sheets, Apple Numbers or other similar product?
- No experience in Microsoft Excel.
- Basic: Creating & saving a new workbook; entering data; applying cell borders; applying cell shading; using auto sum to add data; creating a simple formula; applying a number format; putting data in a table; sorting data; filtering data; saving & printing your work and changing the page orientation.
- Intermediate: Utilizing the Go to Special option within a worksheet; use of pivot tables; creation of pivot charts; using named ranges; use of drop down lists; creation of Excel tables; utilization of Sparklines; text to column option; the Quick Analysis Tool; understanding of formulas and functions; and sharing and merging files.
- Advanced: Solving complex problems using advanced Excel formulas and functions and advanced Excel charts; writing Visual Basic for Applications codes; utilization of Power Queries and Power Pivot techniques; protecting workbooks and worksheets; and use of conditional formatting.
08 Below are several components of the position. Please indicate your level of proficiency in each. 09 Addition and subtraction
- Lack proficiency
- Proficient
- Expert proficiency
10 Multiplication and division
- Lack proficiency
- Proficient
- Expert proficiency
11 Percentages and fractions
- Lack proficiency
- Proficient
- Expert proficiency
12 Writing skills including proper grammar, punctuation, spelling, etc.
- Lack proficiency
- Proficient
- Expert proficiency
13 Proofreading documents such as e-mails, letters, memos, records, etc.
- Lack proficiency
- Proficient
- Expert proficiency
14 If you indicated you are proficient or have expert proficiency in Questions 12 and 13, please elaborate by providing at least one example that demonstrates your proficiency. Identify the position and the organization or educational institution where you gained the proficiency. 15 Please describe your experience providing services to individuals who identify with communities which have historically been marginalized or excluded based on race, color, creed, national origin, religion, ethnicity, sex, familial status, gender or gender identity, age, physical or neurodiverse abilities, sexual orientations, veteran's status, etc. and how your lived or professional experience has prepared you to effectively provide county services to our diverse community. 16 Numerous daily demands routinely change priorities and short-term deadlines. Please describe a situation where you had many tasks and changing priorities and how you handled completing the work. 17 Please tell us what you believe is critical in building and maintaining positive working relationships with your co-workers. 18 Some of the responsibilities of the IS II will include: Daily interactions with the public and staff via phone, email, and in-person, and preparing and editing official correspondence. Describe what skills and/or training you have that qualifies you to effectively perform these responsibilities. 19 I certify that my responses to the questions above are true and accurate to the best of my knowledge.
Required Question
