Information Systems Help Desk - RadNet : Job Details

Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Information Systems Help Desk, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Answers Help Desk phones, emails and monitor Help Desk queues in our ticketing system while communicating effectively; verbally and written while ensuring timely resolution Accurately log support requests in our ticketing system Provide Tier 1 (front-line) and Tier 2 technical support to all end users Troubleshoot and resolve some hardware related issues (I.E. desktop scanners or monitors) Maintain user settings, configurations and standardization through GPOs and Desktop Authority Alert Management to emerging trends in incidents You Are: Genuinely passionate about new technologies and remain current on new tools; assist with evaluation and in making recommendations as necessary to continuously improve efficiency of software development process. Able to demonstrate effective and professional communication, while working in close partnership with cross-functional teams and new users Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problems To Ensure Success In This Role, You Must Have: The above knowledge, skills and abilities may be demonstrated by an Associate's degree or two (2) years of Help Desk experience. Help Desk experience in a healthcare environment preferred. An ability to troubleshoot and arrive at reasonable solution to problems A demonstrated a knowledge of Windows operating systems, Microsoft Office and basic computer know-how