Information Technology Desktop Support - Ehub Global : Job Details

Information Technology Desktop Support

Ehub Global

Job Location : San Diego,CA, USA

Posted on : 2025-01-01T18:09:26Z

Job Description :

Job Title: Desktop Support Specialist

Location: San Diego, CA– Onsite

Mode: Contract

looking for a candidate that has experience and can demonstrate experience working in a team environment with multiple IT groups and customer-facing departments.

Specifically, it's important that candidate has below experience:

• following defined procedures for laboratory computing support

• understanding and articulating the unique needs of a laboratory environment and how it differs from other user environments

• using and demonstrating use of TCP/IP, DHCP, DNS, and LAN/WAN networks for laboratory support

• with demand management skills - handling multiple requests for work, resourcing and prioritizing various work scopes.

Skills/Knowledge Required:

  • 5-7 years Win7 and Win10 operating systems knowledge
  • Ability to perform logical OSI layer troubleshooting to determine root cause of errors
  • Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks
  • Subnetting and basic network security
  • Familiarity with ServiceNow ticketing system and reporting metrics
  • Experience developing and deploying attended/unattended imaging/OS installation and virtual backups
  • SCCM software deployment & management tool
  • Remote desktop / remote support software experience for technical troubleshooting
  • Microsoft Office 2016 and O365
  • Microsoft Teams/web conferencing services
  • Data storage, migration, and archiving best practices
  • Functional Knowledge Required:

  • Bachelor's of Science in Computer Science, Life Science or equivalent industry experience
  • CompTIA A+, N+ or S+ optimal
  • 5+ years of relevant technical experience including (but not limited to); Windows OS, networking, remote computing and backup systems
  • AWS S3 storage and Virtual Workspace experience, a plus
  • Experience with scientific instrumentation
  • Disclaimer: Ehub Global provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.”

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