Information Technology Desktop Support - Compunnel : Job Details

Key Responsibilities:

• Active Directory Administration: Administer and maintain user accounts and permissions.
• Mobile Device Support: Provide limited support for corporate mobile devices.
• Cloud Applications: Assist with the use and troubleshooting of Microsoft and third-party cloud applications.
• VPN Connectivity: Troubleshoot Cisco VPN connectivity issues.
• Anti-virus Remediation: Resolve and minimize anti-virus threats across devices.
• Remote Support: Provide remote connection and troubleshooting support.
• Imaging & Deployment: Utilize imaging and deployment servers for system setups and rollouts.
• Asset Management: Manage the lifecycle of IT assets from procurement to decommissioning.
• Browser Support: Provide support for various browsers (IE, Chrome, Safari, etc.).
• Software Installation/Configuration: Install and configure various software packages, including security software.
• Printer Support: Troubleshoot, install, and configure printers and drivers.
• IP Telephony Management: Support IPT-based telephony devices, including configuration and troubleshooting.
• Ticket Management: Utilize ServiceNow or similar systems for ticket management and resolution.
• Hardware & Inventory Management: Order hardware and manage inventory, ensuring timely procurement and distribution.
• Mac OS Support: Provide limited support for Mac OS and hardware.

Required Qualifications:

• Education: Associate degree or equivalent experience.
• Experience: Minimum of 2 years of related experience in IT support.
• Technical Skills: Experience in hardware troubleshooting, software installation, and system imaging/deployment.
• Software/Systems: Familiarity with Active Directory, cloud applications, and VPN troubleshooting.
• Time Management: Strong skills in task prioritization and time management.
• Communication Skills: Advanced English language skills with excellent verbal and written communication abilities.
• Organizational Skills: Effective organizational and planning skills, with the ability to manage shifting priorities.
• Teamwork: Self-starter with the ability to work well in a team environment and motivate others.

Certifications (if any):

CompTIA IT Fundamentals

CompTIA A+

CompTIA Cloud+

CompTIA Mobility+

CompTIA Network+

CompTIA Server+