Job Location : Lincolnshire,IL, USA
Responsibilities:
● Manage and track inventory for new PCs, returned PCs, loaner PCs (including VIP
loaners), and related equipment.
● Prepare PCs for deployment, including installation, configuration, and setup for new
hires or replacements, and follow up on user account activation with HR.
● Conduct testing of new PC models for application compatibility and performance, and
create new installation images.
● Upgrade and replace PC parts, and handle shipping, tracking, and inventory
management of IT equipment.
● Perform software and hardware troubleshooting, including peripheral devices, VDI,
email systems, and PC applications.
● Monitor VDI status and provide support for VDI-related issues, including software and
hardware integration.
● Perform manual malware scanning, ensure anti-virus software is operational, and
troubleshoot network issues.
● Set up and configure peripheral devices, and manage data transfers and recovery from
failed storage devices.
● Update security systems on user PCs and escalate issues to the Information Security
team as needed.
● Provide support for VIPs and prioritize their requests, both locally and remotely,
including emergency support.
● Collaborate with Property Management, Audit, and Legal teams for PC disposal, data
management, and audit requirements.
Qualifications:
● Bachelor's degree in Computer Science, Information Technology, or a related field.
● Proven experience in IT helpdesk support or a similar technical support role.
● Proficiency in troubleshooting hardware and software issues.
● Strong verbal and written communication skills to effectively interact with users and
teams.
● Bilingual in Korean and English preferred.