Information Technology Help Desk Support - Acro Service : Job Details

Job Title: Client Support - Associate

Duration: 3 Months (Contract to Hire)

Location: Watertown, NY- ONSITE

JOB DESCRIPTION:

Identify, manage, escalate, and resolve technical issues in a Service Desk/Call Center environment. Troubleshoot all information technology issues, including software, hardware, and networking. Ability to identify problems quickly and take corrective action.

Role Responsibilities This role will be responsible for answering incoming support calls from internal and external customers. It will serve as a point of contact for escalation for support issues by utilizing the Service Desk tools to enter data into the tracking system and the utilization of the solution database along with other business systems. This position may have interaction other with the Technical Support teams across the organization.

Requirements: 1 - 3 years of related work experience, or an equivalent combination of education and experience. 1 - 3 years of call center support with excellent customer service. Excellent verbal and written communication skills. The ability to work in a team environment and commit to a flexible work schedule. Technical Support Troubleshooting & probing skills.

Preferences: 1 - 3 years technical experience a plus. 1 - 3 years Service Desk or Technical Call Center experience a plus. Previous experience troubleshooting desktop, printer, and notebook issues. Very strong user and support of MSOffice.

Looking for:

a. Working in the Help Desk Support, CHAT SUPPORT, apart of Tier 1 support for IT. Resetting Laptops, providing laptop technical access and walking users through sites for assistance. For further issues, create a ticket to escalate to Tier 2 Support.

b. employees will receive and manager 16-60 chats per day.

c. Ticketing System: Easy Vista, similar to ServiceNow.