Information Technology - Network Engineer 2 - Next Level Business Services : Job Details

Positions Contributions to Work Group: - Provide Tier 2 technical support for all our offboard/onboard systems to the field across Construction & E&T industries. - Escalate issues to product service engineers and/or CPI find it engineers for assistance. - Engagement with engineering teams, PPG and product groups - Field visits to troubleshoot and install software, when required - Coordinate within team to review and provide input into overall service literature. - Familiarize yourself with the overall e2e telematics platform, keep abreast of all production releases to adequately support the field. - Requires good communication and facilitation skills as well as working through logistics with key dealers/customers. Typical task breakdown: - Monitor a workstream queue through SalesForce (CRMI system) reply to help tickets from our tier 1 team in Manilla. Attend daily meetings to discuss key issues/improvements for their particular workstream Education & Experience Required: - Education/Experience: - Associates/No Degree: 2-4 years experience required - Bachelor's degree Preferred Technical Skills (Required) - Telematics experience (Preferred) - background in cellular/satellite communications (Preferred) - Experience working directly with CAT dealers a plus. - Strong technical communication skills Soft Skills (Required) - Excellent communication skills - Heavy attention to detail - Customer service focused. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to [email protected].