Information Technology Service Desk - Pomeroy : Job Details

We are currently seeking an onsite Service Desk Technician in Des Moines, IA for a 6 month contract with potential to extend or convert to hire. The Service Desk Technician will provide support and excellent customer service for technical infrastructure including Windows devices, mobile devices, desk phones, printers, networking devices, end user applications and services along with some Active Directory administration.

Hours: Monday thru Friday, 8am to 5pm

Responsibilities:

• Respond to end-users' inquiries regarding technology issues.
• Conduct incident recognition, research, and follow-up steps for first and second-tier issues.
• Utilize incident management database and technology resource center.
• Recommend system modifications/configurations to reduce user problems.
• Perform system administration, including managing the life cycle of network accounts, permissions, access control lists, folders, etc.
• Support and administer audio, video, and web conferencing.
• Provide training/presentations to end-users on a regular basis on various aspects of technology and its application in the company.
• Participate in user testing, implementing, document creation, and communication for the information technology department and the end-user.
• Maintain the information technology outage request database.
• Provide after-hours support and perform any additional responsibilities as requested or assigned.

Qualifications:

• Two-year degree in information technology, computer science, or equivalent work experience
• A minimum of one year of additional direct-related technical experience is required.
• Knowledge of client/server, network, mainframe, and applications environment.
• Microsoft Certified Systems Administrator within 12 months of hire or equivalent work experience.
• Demonstrated aptitude in moderate problem solving.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Availability for on-call responsibilities on a rotating basis.