Information Technology Service Desk - Akkodis : Job Details

Akkodis is currently seeking an Information Technology Service Desk Technician for a client in the Bonita Springs, FL area. The ideal candidate will effectively contribute to troubleshooting software and equipment, equipment repairs, process improvement, and documentation.

Pay Range: $19-$22/hour

Description:

• Acting as a first point of contact for users.
• Identifying and diagnosing issues and problems.
• Categorizing and recording queries
• Providing solutions to issues.
• Advising users on the appropriate course of action.
• Monitoring issues from start to resolution.
• Escalating unresolved problems to a higher level of support, if needed.
• Providing essential online security advice and support.
• Delivering customer service through multiple channels including human, digital, self-service, and automated.
• Logging issues and resolutions, tracking trends, and sharing insights with developers and product leaders.

Requirements:

• (2)+ years of experience in a similar role supporting an enterprise-level organization virtually and in-person.
• Experience with MS Windows, Office 365, SharePoint, Adobe, Cisco VPN.
• Experience with regular office hardware including desktops, laptops, peripherals, and mobile devices.
• Understanding of networking principles including TCP/IP, DCHP, DNS, VPN, and Active Directory.

If you are interested in this onsite position in Bonita Springs, then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

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The Company will consider qualified applicants with arrest and conviction records.