Information Technology Specialist 3, Item - StateJobsNY : Job Details

Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller. No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program: Non-Competitive Qualifications for appointment under the NYHELPS Program: Non-Competitive Qualifications for appointment under the NY HELPS Program: For appointment to an Information Technology Specialist 3 (Sg-23), you must have: 1. Five years of professional experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing. OR 2. A bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science and two years of experience; or a bachelor's or higher-level degree in any field and three years of experience; or an associate degree with 15 semester credit hours in a computer science field and four years of experience. Competitive Minimum Qualifications: You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law. Transfers: For 52.6, 70.1 and 70.4 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive service in an approved title for transfer allocated to an SG-21 or above. To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office GOT-IT (ny.gov) Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade. Duties Description •Install and configure new software. •Conduct operational readiness tests on newly built system components. •Administer system components utilizing tools, techniques, and relevant computer capabilities. •Partner with testing units and the New York State & Local Retirement System (NYSLRS) in developing and executing demonstration scripts and conducting testing. •Create and maintain installation and system operations documentation for system components. •Prepare how-to documents for team members to use as a quick reference to complete assigned tasks. •Research available information and standards for maintaining systems and assist in developing and/or updating procedures with the most up-to-date information. •Participate in the development of technical and/or functional requirements for new components, or for enhancements to existing system components. •Communicate and collaborate with technical and non-technical staff to implement new procedures. •Monitor system components to ensure efficiency, reliability, and effectiveness of the system or third-party software. •Apply updates, fixes, and patches to systems. •Work closely with other systems personnel to coordinate and properly apply system updates. •Communicate regularly with supervisor on software issues, system problems, and project needs. •Troubleshoot and resolve software and systems issues. •Coordinate with vendors on trouble tickets and ensure persistent issues are escalated to management. •Communicate regularly and effectively with management, NYSLRS and CIO technical support teams on software issues and project needs. •Migrate code and/or file changes using the Phire version control software and SQL scripts. •Maintain system issues and configurations change logs. •Coordinate system outages, bringing system components down and/or up. •Support testing teams in the development and execution of test scripts and testing. •Provide on-call support for nightly batch processing. Additional Comments Knowledge, Skills, and Abilities: •Completion of Systems Administration and Architecture coursework (3 to 5 credit hours) •Demonstrated experience in Development, Programming Languages, Protocols and Tools. •Demonstrated experience in any of the following software: o PeopleSoft Enterprise 9.x including: ? Human Capital Management (HCM). ? Customer Relationship Management (CRM). ? Financials (FSCM). ? Integration Hub/Portal (IH). ? Learning Management (LMS). o Oracle Policy Administration (OPA) and Policy Modeling. o Oracle Business Intelligence Enterprise Edition (OBIEE). o Oracle Business Intelligence Analytics (OBIA). o Oracle WebLogic Suite. o Oracle SOA. o Oracle Business Process Management (BPM) Suite. o Oracle Enterprise Government, Risk and Compliance Manager (GRC). o PHIRE change control software and Architecture. o RightFax Server. o AMC Express Agent (MCIS). o Adobe RoboHelp Server. o IMB Rational Performance Virtual Testers. o Business Intelligence (BI) Administration Tool. •Demonstrated experience ascertaining the various methods available to accomplish maintenance tasks and determining which methods to use under varying conditions to improve customer service. •Demonstrated experience troubleshooting applications, network communication, and storage communications problems, utilizing diagnostic tools to trace and resolve technical problems. •Demonstrated experience tracking and resolving problems and the impact on continuing system operations. •Demonstrated experience documenting procedures pertaining to server maintenance, configurations, change and release management. •Demonstrated experience addressing new software maintenance requirements and service outages. •Demonstrated ability to effectively assist in leading a team and managing a cohesive staff, ensuring achievement of objectives. •Excellent oral and written communications skills. •Excellent organizational skills. •Demonstrated experience administering or utilizing any of the following software: o Oracle Enterprise Data Quality. o Oracle Application Integration Architecture (AIA). o ESP Workload Automation Business Agency for PeopleSoft. o PeopleSoft Process Scheduler. o Microfocus Net Express/Visual COBOL. o PuTTY. Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency's mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee's primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less. Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) ###-####. Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers. Some positions may require additional credentials or a background check to verify your identity. Name Kathy Shellhamer Telephone (518)###-#### Fax (518)###-#### Email Address [email protected] Address Street Office of the New York State Comptroller, Division of Human Resources 110 State Street, 12th Floor City Albany State NY Zip Code 12236 Notes on Applying Submit a clear, concise cover letter and resume to , no later than November 26, 2024. Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy, copy the link above and paste it into your web browser. Documents must be sent as unlocked and accessible attachments. Reference Item #00722-KKS on your cover letter for proper routing. If you have questions about this vacancy, please contact this Division representative: Division contact: Elizabeth Gifford [email protected]