Information Technology Specialist 3 (Programming) (NY HELPS), Box - StateJobsNY : Job Details

MINIMUM QUALIFICATIONS: NY HELPS This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. NON-COMPETITIVE MINIMUM QUALIFICATIONS: To be considered for appointment through NY HELPS, or 55 b/c, candidates must meet ONE of the open-competitive minimum qualifications for this position. The qualifications are: 1. a bachelor's or higher-level degree in any field including or supplemented by 15 semester credit hours in computer science with at least 9 semester credit hours in programming languages AND two years of experience in computer programming*; OR 2. a bachelor's or higher-level degree in any field AND three years of experience in computer programming; OR 3. an associate degree with 15 semester credit hours in programming languages AND four years of experience in computer programming; OR 4. five years of experience in computer programming. *Computer programming experience must have involved the planning, configuration, testing, implementation, and/or management of the systems environment that supports the organizations information technology architecture and business needs. PROMOTION: Current NYSED State employees must have one year of permanent competitive or 55-b/55-c service as an Information Technology Specialist 2, Information Technology Specialist 2 (Programming), or Supervising Computer Operator. COMPETITIVE MINIMUM QUALIFICATIONS: Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Specialist 3 (Programming). Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter. Section 52.6 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG-21 or higher eligible to transfer under Section 52.6 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. 55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and one of the following minimum qualifications: 1. a bachelor's or higher-level degree in any field including or supplemented by 15 semester credit hours in computer science with at least 9 semester credit hours in programming languages AND two years of experience in computer programming; Or 2. a bachelor's or higher-level degree in any field AND three years of experience in computer programming; Or 3. an associate degree with 15 semester credit hours in programming languages AND four years of experience in computer programming; Or 4. five years of experience in computer programming. *Computer programming experience must have involved the planning, configuration, testing, implementation, and/or management of the systems environment that supports the organizations information technology architecture and business needs. Provisional Appointment: In the absence of an eligible list with three or more candidates willing to accept a position, a temporary provisional appointment may be considered. For provisional appointment, candidates must meet ONE of the following qualifications: 1. a bachelor's or higher-level degree in any field including or supplemented by 15 semester credit hours in computer science with at least 9 semester credit hours in programming languages AND two years of experience in computer programming*; OR 2. a bachelor's or higher-level degree in any field AND three years of experience in computer programming*; OR 3. an associate degree with 15 semester credit hours in programming languages AND four years of experience in computer programming*; OR 4. five years of experience in computer programming*, OR 5. Be a current New York State SED employee must have one year of permanent competitive or 55-b/55-c service as an Information Technology Specialist 2, Information Technology Specialist 2 (Programming), or Supervising Computer Operator. *Computer programming experience must have involved the planning, configuration, testing, implementation, and/or management of the systems environment that supports the organizations information technology architecture and business needs. Provisional candidates must take the examination for Information Technology Specialist 3 (Programming) when it is next offered, and must be reachable on the resulting eligible list to maintain employment. Duties Description The New York State Education Department's (NYSED) Office of Information Technology Services (ITS) is seeking applicants for an Information Technology Specialist 3 (Programming) position. The incumbent will serve as the Application Development and Support Specialist and will collaborate with the vendor responsible for the core VR case management Software. Duties will include, but are not limited to the following: •Provide hands-on support, troubleshooting and support services for multiple interfaces and integrations that work together with the core VR Case Management; •Document technical information and changes related to multiple integrations; •Provide testing, defect analysis, and technical problem management support; •Provide hands-on issue resolution services and proactively monitor for system problems; •Partner with vendor staff, NYSED ITS staff and ACCES business teams to provide full range of operational support services; •Participate in the testing of applications and products and develop test plans if needed; •Provide help desk support, knowledge of the Zendesk application is preferred; •Work with the VR staff to help in root cause analysis of the defect, fixing technical problems and application issues resolution; •Assist subordinate staff in technical problem resolution as necessary; •Assist in adaptation of the system, with the guidance of the system administrator; •Provide hands-on issue resolution services and proactively monitor for system problems; •Participate in all stages of the application releases and operational maintenance; •Work with vendors and other technical teams on specific product solutions to ensure that NYSED ITS team's technical deliveries work well within the overall end-to-end solution; •Support on-going operations of the complete VR solution including maintaining, enhancing, testing, and implementing changes over the life of the system; and •Work with multiple agencies and other entities to manage implementation and ongoing support of all interfaces and integrations. Additional Comments CONDITIONS OF EMPLOYMENT: This will be a permanent competitive appointment, permanent non-competitive appointments, or a temporary provisional appointment. For 55b/c appointment, candidates must possess the minimum qualifications, a current 55b/c eligibility letter and is subject to verification of applicant eligibility. Promotions and transfers may change appointees' negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of Coursework and experience will be required at the time of interview for all candidates. This position allows for the opportunity to telecommute up to 50% each bi-weekly pay period and is granted at the discretion of the supervisor and the appointing office. This position requires occasional off-shift night and weekend work. This position leads to a maximum salary of $106,454 based on annual performance advances. APPLICATION: Qualified candidates should send a resume and letter of interest by November 26, 2024, to [email protected] (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-762/51866) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility. New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records. Interested in a job with New York State, but don't know where to start? Visit these links for information on working for New York State: • • Generous benefits of working for New York State, including, but not limited to, the following: Holiday & Paid Time Off •Thirteen (13) paid holidays annually. •Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service. •Five (5) days of paid personal leave annually. •Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C. •Annual professional leave and educational leave opportunities for eligible staff. Health Care Benefits •Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs. •Family dental and vision benefits at no additional cost. Additional Benefits •Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply). •NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan. •Paid Parental Leave for all employees and Paid Family Leave (M/C Only). •Public Service Loan Forgiveness (PSLF). •Eligibility for various life insurance options. Some positions may require additional credentials or a background check to verify your identity. Name Office of Human Resources Management Telephone 518####### Fax (518) ###-#### Email Address [email protected] Address Street New York State Education Department 89 Washington Avenue, OHRM, Room 528 EB City Albany State NY Zip Code 12234 Notes on Applying APPLICATION: Qualified candidates should send a resume and letter of interest by November 26, 2024, to [email protected] (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-762/51866) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.