Information Technology Specialist 4 - StateJobsNY : Job Details

Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist IV, SG25/M1, OR in a position at the SG23 or M1 level or higher deemed administrative under Section 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M-grade. Duties Description Under the direction of the Deputy Commissioner of IT for Health and Human Services Sector, the position provides overall management and administration of Human Services Sector (Office for the Aging, Justice Center, Office of Addiction Services and Supports) Client Engagement and Work Place Services teams and staff. • Manage WPS staff who are responsible for incident and request resolutions for our client agencies • Manage CRM staff who are responsible for client/agency communication and service escalation • Report out and communicate to agency and ITS Deputy Commissioner of HHS as periodically defined • Management of all WPS/CRM staff • Manage relationships with agency stakeholders • Participate and Contribute to the overall management and success of ITS • Collaborate with other parts of ITS organization to contribute and further its vision Additional Comments The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay. For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off • Thirteen (13) paid holidays annually • Up to Thirteen (13) days of paid vacation leave annually • Up to Five (5) days of paid personal leave annually • Up to Thirteen (13) days of paid sick leave annually for PEF. • Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits • Eligible employees and dependents can pick from a variety of affordable health insurance programs • Family dental and vision benefits at no additional cost Additional Benefits • New York State Employees' Retirement System (ERS) Membership • NYS Deferred Compensation • Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds • Public Service Loan Forgiveness (PSLF) • And many more. The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply. Some positions may require additional credentials or a background check to verify your identity. Name Jasmina Gordon Telephone 518-###-#### Fax 518-###-#### Email Address [email protected] Address Street Empire State Plaza Swan Street Building, Core 4, Floor 1 City Albany State NY Zip Code 12220 Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Your Social Security number may be required to confirm eligibility.