Information Technology Specialist - Colorado Community College System : Job Details

Salary : $43,000.00 - $45,000.00 AnnuallyLocation : Lamar, COJob Type: Professional/Tech Full-timeJob Number: 219150Department: LCC Human ResourcesDivision: LCC Admin, Professional, TechnicalOpening Date: 12/04/2024Closing Date: ContinuousMethods of Appointment: This position is not part of the classified state personnel system.FLSA Status: Exempt; position is not eligible for overtime compensation.Type of Announcement: This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado.Transcripts Required: An unofficial copy of transcripts must be submitted at time of application. Transcripts from colleges or universities outside the United States must be assessed for US equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application material. Failure to provide a transcript or credential evaluation report may result in your application being rejected and you will not be able to continue.Department Contact Information: Tara Silvey, Human Resources DirectorLamar Community College2401 South Main StreetLamar, CO 81052719-###-####[email protected] PTracking Code219150POSITION TITLE: Information Technology Support SpecialistREPORTS TO: LCC Information Technology Director Expand your career opportunities at Lamar Community College by working alongside diverse colleagues who value integrity, professionalism, and each other while inspiring academic excellence. If you desire to make a difference and enrich the lives of others through learning, LCC is a place for you. We will support your personal and career goals and help you succeed as part of our team! Lamar Community College has an exciting opportunity for you to be our next Information Technology Support Specialist. We are looking for a dynamic, passionate, dedicated individual who will lead and implement LCC's strategic plan. POSITION SUMMARY: We are seeking an energetic, highly organized, dynamic professional to join our LCC team. Our institution provides the highest quality education and service excellence in an environment of care, support, mutual respect, and integrity. The Information Technology Specialist is primarily responsible for providing end user technical support and training for LCC computer hardware, software, and related functions, which include: setup, installation, maintenance, troubleshooting, and repair of computer equipment and software, as well as, user account and data management in a Microsoft Active Directory and Windows environment. Availability to work after hours, including weekends, is required.This position will also serve as point of contact between LCC's Learning Management System and students. Ongoing participation and active communication with staff at the Colorado Community College System (CCCS) and Learning Technology Council is required. The Information Technology Specialist will also be trained to provide support in areas of secondary responsibility as described in the preferred qualifications section. LCC supports this team with professional development opportunities and systematic cross-training, supplemented with vendor-support contracts, bringing in technology consultants and employing cloud solutions as needed.As an employee of, and the Colorado Community College System, this position is required to uphold and enforce the policies of LCC and CCCS, and all local, state and federal laws. This position will comply with all student privacy laws (FERPA); and is a mandatory reporter of any suspected illegal activity. Examples of Duties DUTIES & RESPONSIBILITIES:

• Provide first level support for all software, hardware, and telecom issues for the College; serving as the primary technical point of contact. Manage incoming user requests utilizing service desk tracking software. Provide end-users with professional, timely, and efficient technical support.
• Directly assist members of the Lamar Community College community (students, faculty, and staff) with a variety of technical issues dealing with various platforms, operating systems, applications, etc.
• Follow up with end users to ensure that issues have been resolved. Working familiarity with standard service desk and technical support procedures.
• Maintains, troubleshoots, and repairs office and classroom-related technology hardware, software, and operating systems. Equipment support may include computers, mobile devices, peripherals, A/V equipment and telecommunications equipment.
• Communication (Oral & Written) - utilizes strong oral and written communications skills to share critical information and concepts with a wide variety of audiences.
• Participates in testing and pilots for office and classroom-related technology projects.
• Adheres to department and company policies, procedures, and expectations particularly service level objectives.
• Maintains regular and effective communication with the user community, colleagues within the organization unit, and supervisors.
• Follows appropriate procedures for inventory control, reallocation, distribution and decommissioning.
• Follows appropriate procedures for cabling and jack activation.
• Performs related duties as assigned.

Required Qualifications REQUIRED QUALIFICATIONS:

• Associate's Degree
• Self-motivated, and able to work independently,
• Excellent communication, problem-solving, and analytical skills,
• Professional manner with strong interpersonal skills; a team player and relationship builder,
• Excellent time management and organizational skills, and ability to adapt in a fast-paced, changing environment,
• Excellent writing and public presentation skills,
• Must be able to lift 50 pounds or more and be able to climb a ladder or crawl in enclosed or restricted spaces.

PREFERRED QUALIFICATIONS:

• Bachelor's Degree in Informational Technology or related field
• Knowledge of Microsoft Cloud Computing technologies - Office 365 suite
• Familiar with virtual conferencing and meeting applications
• Knowledge of D2L (Brightspace) and other on-line instructional management platforms,

Supplemental Information Salary Range: $43,000.00 - 45,000.00. The specific salary will be determined by the qualifications of the selected candidate, internal salary equity considerations, and available market information. LCC offers comprehensive Medical, Dental, Vision, Life, and Tuition Reimbursement benefit plans. Generous annual leave, sick and holiday benefits are also included. Deadline to Submit Application Material: Preferred start date is January 2, 2025. This position will remain posted until the position is filled. Application Process: All applications must be submitted online. Please note that ALL items must be received for your application to be considered. Complete applications will include: a cover letter, current resume, three professional references (including at least one recent supervisor and one recent co-worker), and transcript copies. Official transcripts showing the highest degree achieved should be submitted to upon offer of employment. If you have questions regarding this position, please contact us at 719-###-#### or [email protected]. By submitting an application for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with Lamar Community College; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law. Notice to all Applicants:

• Proof of eligibility to work in the United States must be produced within three (3) days of hire.
• LCC participates in E-Verify.
• Direct deposit of payroll is a condition of employment.
• Final candidate is subject to a criminal background check prior to final selection process.
• Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire.
• LCC is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the
• Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material.

About LCC: We enrich lives through learning. Located on the golden plains of southeastern Colorado, Lamar Community College, a federally-designated Hispanic-Serving institution, is focused on the educational needs of Prowers, Baca, Kiowa, and Cheyenne Counties. Yet its unique programs, NJCAA/NIRA athletics, small class sizes, dedicated staff, innovative spirit, and idyllic setting also make it a destination college for students of all ages from across Colorado, the nation, and the world. LCC is one of thirteen colleges in the Colorado Community College System (CCCS). LCC Vision: Lamar Community College provides the highest quality education and service excellence in an environment of care, support, mutual respect, and integrity. LCC Core Values: Respect, integrity, open communication, and valuing people. The Federal Clery Act (The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the LCC website at the A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Lamar Community College, as well as public property within, or immediately adjacent to and accessible from, our campuses. ADAAA Accommodations: Lamar Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Tara Silvey at 719-###-#### orat least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date. Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA): The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth. Candidates wishing to request reasonable accommodations must do so as soon as possible, preferably at least three days prior to the exam or interview. If you are an individual who wishes to request reasonable accommodations, please contact us at 719-###-#### or Non-Discrimination Statement: The State of Colorado and Lamar Community College believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado and Lamar Community College is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law as required by Title VI, Title IX, Section 503 & 504 of the Rehabilitation Act, VEVRAA, Age Discrimination Act, and Title II of the ADA. Inquiries may be directed to: Human Resources Director, Lamar Community College, 2401 S. Main Street, Lamar, CO 81052, or 719-###-#### or For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Coordinator, Tara Silvey, Director of Human Resources at Lamar Community College, 2401 S. Main Street, Lamar, CO 81052, or 719-###-#### or Lamar Community College (LCC) is a premier employer in Southeastern Colorado and one of the 13 colleges in the Colorado Community College System (CCCS). For more than 79 years, LCC has proudly served the counties of Cheyenne, Kiowa, Prowers, and Baca in Southeast Colorado. Today we continue to serve students from the region as well as the state, the country, and the world as we offer programs and services to meet our communities' educational needs. At LCC you will always find outstanding faculty and staff who care deeply about student success. Both in and out of the classroom, LCC provides personalized services and exceptional learning experiences for students. Our focus on high-quality learning in a supportive learning environment provides an inspiring career opportunity coupled with great perks.The following are the benefits that LCC offers:

• Retirement savings through Colorado PERA via our defined benefit or defined contribution plans.
• For a complete overview of our health, dental, vision, life, and flexible savings benefits, visit the CCCS employee benefits webpage. Please note that certain health insurance options are not available in Lamar. Please contact HR at (719) ###-#### for more information.
• Our employees stay because of the work/life balance they are able to obtain here. This includes generous leave benefits:
  • Administrator/Professional Technical positions earn 15 hours of annual leave and 10 hours of sick leave, accrued each month - based on fulltime status.
  • LCC APT employees also have paid time off from December 25th through January 1st.
• Administrator/Professional Technical positions have an opportunity to become a lifelong-learner and enjoy considerable savings for the college education of your dependents through our tuition assistance program.
• Administrator/Professional Technical positions have leave available for Academic/Volunteer Activities.
• All state employees are also eligible to participate in BenefitHub, which offers discounts for retailers and services and other benefits resources.
• LCC offers employee assistance services to you and your household members at no cost through the Colorado State Employee Assistance Program (C-SEAP). Available services include counseling, professional coaching, webinars, mediation, financial assistance, and more.

No relocation assistance is provided by LCC.01 **Do you have a valid driver's license?

• Yes
• No

02 Do you have a associate's degree or higher from an accredited college or university in education, technology, or closely related field?

• Yes
• No

03 Are you willing to work M-F 8:00 to 5:00 and occasionally evenings or weekends as needed?

• Yes
• No

04 Are you able to work occasional long and irregular hours necessitated by special projects; compliance with deadlines, length of institutional day/week and committee service?

• Yes
• No

05 Are you outgoing, enthusiastic and willing to work with a variety of customers in a tactful and congenial manner?

• Yes
• No

06 Are you willing to participate in continuing professional development provided by the employer?

• Yes
• No

07 **Will you now or in the future require sponsorship for employment visa status, including but not limited to the H-1B visa status?

• Yes
• No

08 Number of years working experience in a customer service setting. Required Question