Information Technology Support Engineer - Kavaliro : Job Details

Key Responsibilities

IT Infrastructure Management:

• Maintain and manage the office's IT infrastructure, including servers, networks, workstations, and peripheral devices.
• Oversee system backups, disaster recovery planning, and data protection measures.
• Manage software licensing, updates, and compliance with relevant regulations.

Technical Support:

• Provide hands-on technical support to employees for hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems in a timely manner to minimize downtime.
• Educate staff on technology best practices and new systems.

Network and Security Administration:

• Monitor network performance, ensuring reliability and security.
• Implement and maintain firewalls, antivirus solutions, and other security protocols.
• Ensure compliance with cybersecurity standards and protect against potential threats.

Systems and Applications Oversight:

• Manage email systems, file servers, and any proprietary or third-party business applications.
• Facilitate the onboarding and offboarding of employees by configuring accounts, devices, and permissions.
• Support cloud-based solutions, including backups and collaboration tools like Microsoft 365, Google Workspace, or others.

Qualifications

Required:

• Experience:
• 3-5 years of experience in IT management, system administration, or a similar role.
• Technical Skills:
• Proficiency in managing Windows and/or Mac OS environments.
• Strong understanding of networking (LAN/WAN), VPNs, and IP configurations.
• Experience with server administration, virtualization (e.g., VMware, Hyper-V), and cloud solutions.
• Education:
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Soft Skills:
• Excellent problem-solving and multitasking abilities.
• Strong interpersonal and communication skills.

Preferred:

• Certifications such as CompTIA A+, Network+, Security+, or CCNA.
• Experience with cybersecurity frameworks and IT compliance standards.